Several years ago we got a series of phone calls about this time of year from prospective customers who were interested in a product we sold, bi-filament tape, but they wanted it in a much wider width than we offered.…
Category: customer service
Sales Tax Proposal Will Hit All Customers In The Wallet
I just finished contacting both of North Carolina’s Senators regarding internet sales tax legislation now moving through the U.S. Senate. This is bad legislation and will only lead to higher prices and lost job creation opportunities. If small business is…
We’re All “Pros” In The Tape Industry
I got a call first thing this morning from a prospective customer who was looking for a new tape supplier. That’s a great way to start the day. He began by telling me that he was “firing” his current supplier…
Any Color You Want, As Long As It Is Black
Unlike a lot of online companies, we still have a toll free phone number (four, actually) and we still answer the phone. The questions we get are almost always more easily answered online through our content-rich web sites, but we…
Ticketmaster “Chickens Out”
Jeff
Posted in business communication, customer service, good business ideas, web development
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My dislike of the captcha security system is something i have written about before. The requirement that you type a decipherable phrase in order to access a web site or complete a purchase transaction has caused me to abandon my…
How Not To Build Customer Confidence
Our business was impacted in several ways by Hurricane Sandy that we never could have anticipated. Fortunately, things are crawling back towards normal and we are blessed that the impact we felt was secondary. We have those whose lives, families…
Duracell Steps Up The Voltage For Hurricane Victims
Duracell has brought its fleet of “Power Forward” portable power center to the New York City area to provide charging stations, batteries and flashlights to residents who are still without power after hurricane Sandy. In addition to charging stations, the…
No Results For #(Insert Your Search Phrase Here)
Like just about everybody on the east coast, we are concerned about damage from Hurricane Sandy and are desperately seeking information about loved ones and business acquaintances that might have been impacted by the storm. Getting information about family members…
How Do You Spell Arrogance? A-M-A-Z-O-N
We sell stuff online. There are lots of ways to do it and we are always looking for new sales channels. I recently set up an Amazon Seller Account and an Amazon store to sell gaffers tape. Unfortunately, it didn’t…
Are You Paying To Support “Orphans” That You Haven’t Seen In Years?
In checking over our monthly American Express statement (I really should do this more often) I noticed a charge from Google Adwords for $20.83. I dug back a little further and found that this charge had been repeating itself on…
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