Month: December 2011

Question: Who’s Your Daddy? Answer: Not GoDaddy

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Online host and domain registrar is staring down the barrel of a gun, held collectively by its customers who are unhappy with the internet giant’s waffling response to the pending “Stop Online Piracy Act” now moving through Congress. Godaddy

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Tis The Season To Be Careful

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Every holiday season seems to bring a tragic story of a young child who choked on the battery contained in a new Christmas toy.  A few simple precautions can make this story a tale from the past. Particularly dangerous are

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Battery Recycling Finally Lands In The Right Laps

The Wall Street Journal’s online publication, Market Watch, reports that the  presidents of the five major alkaline battery manufacturers in the United States met last week in an attempt to move forward a major initiative on consumer battery recycling. This

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‘Tis The Season To Be Wary

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I’m listening to a Wall Street Journal podcast about counterfeit merchandise, and am reminded that Christmas is high season for the sale of counterfeit batteries. Importers and unscrupulous retailers can dramatically boost their bottom line by taking a low quality

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A Good Extension Cord Is Forever

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As I began to dig through Christmas decorations in the garage, i was struck by how much I just decided to throw away.  Strings of twinkle lights are tough to untangle, almost impossible to fix when a lamp burns out

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Customer Service – It’s Not About “Nice” Anymore

Lately, it seems that we are having to spend just about as much time managing relationships with our suppliers as we spend with our customers.  It shouldn’t be that way, but you do what you have to do. One of

Posted in customer service