Month: September 2008

The “Gateway” To Customer Service

They say “write about what you know “.  Well, after years of dealing with telephone-based customer service in our business, I like to think this is something I know a little bit about. My most recent foray into bad customer

Podcast Like It’s 1949

We know that Edward R. Murrow never filed a podcast, but if he had, this is what he would have used. The Sony Retro Wireless USB  has a great classic mic look, but is designed to be used with a