Category: customer service

Duracell Rapid Responder Brings Relief To Victims of Isaac

Duracell’s Rapid Responder, is now on site in the New Orleans area, assisting in relief efforts for last week’s hurricane victims. The Rapid Responder is part of Proctor and Gamble’s Mobile Relief Center, a response team that provides mobile showers,

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Major Retailers Get Dose of Their Own “Social” Medicine

Major retailers have all rushed to social networking, with major initiatives in Twitter, Facebook, and lots of other social media outlets.  Their ads are everywhere and they continue to attempt to engage potential customers on a one-to-one basis. The New

The Subject Is The Subject

Or more specifically, the subject line.  As in the subject line of an email. If you are too busy (or lazy) to put something in the subject line of an email that is going to make me want to read

We Like Our UPS Man-We Don’t Like Our UPS Bill

We really like our UPS man.  He is friendly, anxious to please and he brings us something we really want just about every day. The UPS man makes every day a little like Christmas. The UPS bill, however, is not

Does A New Search Engine Stand A Chance?

Google, Yahoo and Microsoft Bing continue to dominate the world of internet search, with Google holding a dominant position and Yahoo slowly fading into the background.  Lots of people will tell you that the “battle for search” is over. I

Want To Send Your Customers To The Competition? Just Keep Using “Captcha”

I just spent 10 minutes trying to log in to my LinkedIn account, before finally moving on to something else.  Seems I was working from a computer that LinkedIn did not recognize,  and even though I had the correct email

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A “Buygafferstape.com” Blog Post Actually About Buying Gaffers Tape

I have just spent two days trying to accommodate a loyal customer who had recently changed jobs and was no longer able to purchase from us.  He had gone out of his way to ask us to register as a

Time For Duracell To Step Up

I was struck by an article in yesterday’s New York Times about the recycling efforts of a company called Honest Tea.  They are making a major push in New York City to encourage recycling efforts for their tea containers, and

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Ecoset

Ecoset, a West Coast company, is bringing sustainability to the video and film production business. Located in North Hollywood, CA, since 2008 Ecoset has operated a warehouse where production supplies can be recycled. Items such as set pieces,  plastic water

The Internet Is Not A Phone Book

One of the things that makes our online sites different from lots of others is that we display our phone number prominently.  If you’ve ever tried to contact Amazon or Ebay by phone, you know what I am talking about.

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