I got a call first thing this morning from a prospective customer who was looking for a new tape supplier. That’s a great way to start the day. He began by telling me that he was “firing” his current supplier…
Author: Jeff
Any Color You Want, As Long As It Is Black
Unlike a lot of online companies, we still have a toll free phone number (four, actually) and we still answer the phone. The questions we get are almost always more easily answered online through our content-rich web sites, but we…
Hosa Raises The Bar With New Cable Tester
Jeff
Posted in audio cables, audio visual, microphones & mic stands, Pro lighting, Pro Sound, speaker cables
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Most “failures” of sound equipment and other electronics are not component failures at all, but rather they are cable failures. The cables that interconnect system components take a lot more punishment than the hardware they hook together and this is…
Passing The “Duct Tape Test”
I edit another blog (product specific) called Tradeshowtape.com. It is focused on products used to produce trade shows. Recently I came across a trade show concept called “The Duct Tape Test“. Obviously, any trade show idea that is focused on…
How Not To Apply For A Job
We’re interviewing to fill a soon-to-be vacated customer service position and my desk is knee deep in resumes. Interviewing prospective employees has never been one of my favorite jobs, but social networking has made the employer’s task much easier. Usually,…
Ticketmaster “Chickens Out”
Jeff
Posted in business communication, customer service, good business ideas, web development
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My dislike of the captcha security system is something i have written about before. The requirement that you type a decipherable phrase in order to access a web site or complete a purchase transaction has caused me to abandon my…
A New Look At An Old Problem
I got lots of interesting comments on my blog about the spacing of the receptacles on wall outlets. Many readers shared my frustration about how this ancient design no longer meets modern users’ needs. Rather than accept my resignation that…
Guitar Player Too Loud? Send Him An Email!
A recent audio trade journal I read featured the new Mackie DL1608 digital mixer. Something about the picture at the top of the page really looked familiar. Reading the article, I quickly realized why. The “mixer” turned out to actually…
How Not To Build Customer Confidence
Our business was impacted in several ways by Hurricane Sandy that we never could have anticipated. Fortunately, things are crawling back towards normal and we are blessed that the impact we felt was secondary. We have those whose lives, families…
Duracell Steps Up The Voltage For Hurricane Victims
Duracell has brought its fleet of “Power Forward” portable power center to the New York City area to provide charging stations, batteries and flashlights to residents who are still without power after hurricane Sandy. In addition to charging stations, the…
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