I’m not sure who originally came up with the idea to link the change to and from daylight savings time to remembering to change your smoke detector battery, but I would like to shake their hand. This is a great…
Category: customer service
How We Treat Our Best Customers
I rarely go to the grocery store during the week, but I was out of the office this morning and stopped by to pick up something for lunch. I grabbed a couple of items and jumped in the express line. …
Google Personalized Search-My 2 Cents Worth
Our company has done well over the last ten years by building web sites and pages that adhered closely to Google’s guidelines for creating quality content. We have worked hard to generate content that prospective users and purchasers of our…
Tagged with: google search
Question: Who’s Your Daddy? Answer: Not GoDaddy
Online host and domain registrar Godaddy.com is staring down the barrel of a gun, held collectively by its customers who are unhappy with the internet giant’s waffling response to the pending “Stop Online Piracy Act” now moving through Congress. Godaddy…
Tis The Season To Be Careful
Every holiday season seems to bring a tragic story of a young child who choked on the battery contained in a new Christmas toy. A few simple precautions can make this story a tale from the past. Particularly dangerous are…
Battery Recycling Finally Lands In The Right Laps
Jeff
Posted in customer service, good business ideas, Pro lighting, Pro Sound, Uncategorized
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The Wall Street Journal’s online publication, Market Watch, reports that the presidents of the five major alkaline battery manufacturers in the United States met last week in an attempt to move forward a major initiative on consumer battery recycling. This…
‘Tis The Season To Be Wary
I’m listening to a Wall Street Journal podcast about counterfeit merchandise, and am reminded that Christmas is high season for the sale of counterfeit batteries. Importers and unscrupulous retailers can dramatically boost their bottom line by taking a low quality…
Customer Service – It’s Not About “Nice” Anymore
Lately, it seems that we are having to spend just about as much time managing relationships with our suppliers as we spend with our customers. It shouldn’t be that way, but you do what you have to do. One of…
Hey Google, How Hard Can This Be?
I’m a big fan of email (as opposed to phone calls or online chat) and have been a loyal user since 1985. I understand that lots of online communications is moving to platforms like facebook, but i like the ability…
‘Tis the Season…to be Scammed!
Even though our national economic woes continue to depress holiday retail sales, online sales are expected to grow this year. That’s great news if you, like we, count on internet sales to sustain and grow your business. Still, there is…
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