A classic concept in business is that “the seller sets the terms”. That means that the seller (the one that has an item or service that you want to buy) sets the terms (the price, the delivery date, the time…
Category: business communication
Customer Service With A Paper Bag Over Your Head
In days gone by, putting a bag over your head was a way to create a disguise, make a mask, or get a laugh. Now, it seems it has morphed into a way to hide your shame when you are…
Alkaline Batteries Dead? Don’t Count Out Duracell Just Yet
Duracell is known for making the best alkaline batteries in the world, but new and more reliable rechargeables have made inroads into alkaline sales. Does that mean that the Coppertop is on its way out? Not according to Interbrand, the…
If You Think Our Shipping Costs Are Too High Now, You Better Prepare Yourself
The stuff we sell is heavy. Gaffers tape is heavy. Batteries are heavy. Microphone stands are really heavy. When you place an order with us, our web sites interface with UPS and your shipping costs are calculated based on the…
Maybe It’s Not As Tough To Be A Linkedin Influencer As I Thought
After avoiding doing anything with my LinkedIn account, I have found myself now spending a little time there every day. What’s changed? It’s LinkedIn Influencers. LinkedIn has managed to get some of the most influential minds in lots of different…
Press Blackout? Really?
I have regularly written about the value of ad supported trade publications for the concert production industry. They may be supported by advertisers, but they have lots of quality editorial content, and they are free. One of my favorites is…
How’s Business? Just Check The Pallet Index
All the business news shows spend most of their time speculating on whether or not the recession is over and looking for ways to measure how American business is responding to the economic downturn. Here’s one of our favorite indicators.…
Sales Tax Proposal Will Hit All Customers In The Wallet
I just finished contacting both of North Carolina’s Senators regarding internet sales tax legislation now moving through the U.S. Senate. This is bad legislation and will only lead to higher prices and lost job creation opportunities. If small business is…
Customer Holding For You On Line 1 (And Line 2 & Line 3….!)
It’s hard to imagine a more important customer service function than answering the phone. I have been trying to contact a couple of our suppliers (companies that we send thousands of dollars to on a regular basis) and I can’t…
FCC Considering Grabbing More Wireless Mic Spectrum-Here We Go Again
Jeff
Posted in business communication, Pro Sound, special event production, wireless microphones
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When I picked up yesteday’s New York Times and turned to the business section, I thought I time traveled back to 2010. The lead story was titled “U.S. May Sell Airwaves That Help Broadway Sing.” I thought that that was…
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