We ship lots of packages by UPS, sometimes as many as 100 in a single day. We think that they do a good job, and we’re always happy to see a brown truck backed up to our loading dock.
What we’re not happy about is a new phenomenon that that has cropped up on our weekly bill. If you do lots of shipping and find you don’t take time to look at the bill in detail, then our discovery might change your mind.
UPS has always charged for address changes, and when they are able to get the package delivered when the address is wrong, it makes sense that there would be an additional fee. It is certainly better than having the shipment come back undelivered.
What has changed in this regard is how and when they determine that an address correction charge is appropriate.
We are now seeing lots of address correction charges (currently $12.50/package) for changes that just don’t seem necessary. Specifically, when UPS “adjusts” an address by doing something as simple as adding AVE or DR to the address, they are adding the correction charge to the bill. That could be as much as $50.00 on a four package shipment, since the charge is added to each parcel, even if they are all going to the same place.
Our online ordering software lets the customer enter their own address, so if they leave off the street designation, then it might not make it to the shipping label.
Now, when that information is left off the order, we always do a quick Google check and make the correction ourselves.
Unfortunately, no one gives us $12.50 every time we do it.
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