The ability to make a free (or almost free) phone call by using a computer with a broadband connection is a great innovation. It opens up lots of opportunities for new telcom services and helps keep the big phone companies like AT&T scrambling.Unfortunately, this technology is not quite ready for everyday business use.
While it is fine for casual phone calls, business users who are trying to make an impression or make sure that detailed information is transmitted accurately run into lots of problems. VOIP calling (voice over internet protocol) is still not ready for these users.
The biggest problem we have encountered is receiving customer calls that we don’t realize are being made on an internet connection. The call sounds clear but there is a delay between the time the customer speaks and when we hear them. When there is a delay, you tend to talk over each other’s words and both parties to the conversation can appear that they are being rude to the other. At worst, its embarrassing. At best, it can still be confusing.Until this technology is perfected, I wish I had a button on my phone that would tell me that the caller was speaking through a computer. It would make things a lot easier.
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