Why I Buy Gasoline In The Afternoon

Tex TalksThere is a new gas station down the road from us that has one of the cleverest pricing schemes I have ever seen. The highway this station is on has recently been widened and a median added so southbond traffic can’t turn into the station. The station is on the east side of the divided highway and most of the traffic on this road is north bound in the morning. Morning gas prices are typically 2 cents higher until noon. In the afternoon, they lower the pricing by a couple of cents to tempt south bound traffic to go to the next intersection and make a U turn. Next morning, the price is up again.

One of the advantages of online sales on the web is price flexibility. A web merchant can have instant sales, lower prices on overstocks, and pass along manufacturer discounts to prospective customers. You can test a pricing scheme without spending a lot of money on a catalog or a print ad. If you make a mistake, you can correct it in just a minute.

We experiment with pricing all the time but I don’t ever expect to come up with something as clever as the neighborhood gas station.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords and OnStage Stand mic stands.

Just One of 147,000,000

Tex Talks I periodically analyze something called a “web log,” which gives us information about how many visitors we have to our sites and how they arrive there. One of my primary interests is in the analysis of search terms, as this is a good indicator of how potential customers are seeking us out.

Recently the logs indicated that someone had found one of our sites using Google, with the search phrase “tape“. We’ve been selling tape for a long time and score really well with search phrases like “gaffers tape” and “Permacel 665” but I never even considered that we could be found through a search term as broad as “tape”. After all, when you search for “tape” in Google you get over 147,000,000 returns.

Imagine my surprise when I searched for “tape” and buytape.com came up as no. 5 on the first page. That’s truly amazing, especially when you consider how many kinds of tape there are and how many different companies sell some kind of tape.

I never cease to be amazed at how diligent, if somewhat boring, search engine optimazation will return truly amazing results. There is really no substitute for attending to the details of what Google and other search engines look for in a well-optimized page. A company of our size and with the resources we have at our disposal should not be able to go head-to-head with companies like 3M and Polyken and come out on top in web search. This can’t even really be called “leveling the playing field”.

Still, we are pleased to get this sort of recognition and hope that we can hold onto our ranking for a long, long time.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords, OnStage Stand mic stands, and tape.

Los Lonely Boys

mike2We have quite a few touring acts as customers, but its rare when we get an order from one that everyone in our office gets excited about. A battery order that we got overnight has everybody humming “Heaven“. We love Los Lonely Boys and are glad to be involved with their summer tour. They ordered Duracell Procell batteries. They’re great for wireless mics and guitar effects. Lots of people have started using them for in ear monitors as well.

Being a supplier for touring acts is a real challenge. Its a lot like hitting a moving target. We try to make it easier by providing maps at our web sites showing a potential customer how long it will take to receive an order, based on their geographical location. We know if we can honor our commitment to ship all orders received by 2:00 pm the same day we get them, then our customers can accurately estimate delivery time.

When your order ships, we will email you a FedEx tracking number. All you need to do is click on that number and it will take you to information about your package.

We’re hoping to get to see Los Lonely Boys sometime this summer. You really ought to check them out!

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords, OnStage Stand mic stands, and many more tour support products.

Putting First Things First

Tex Talks We’ve made some changes here recently that have meant that I now have additional web developer responsibilities. It is work that I enjoy, but it can be complicated. The learning curve is steep.

One of the new tasks that has landed on my desk is managing our Google Adwords account. Most of our search engine traffic comes from non-paid search since our web sites score well for lots of keywords, but we still feel that Adwords is worth the trouble.

New, at least to me, is that Adwords gives some additonal value to your site if the landing page (the page that the link in your Adword actually takes the user to) is relevant to the text in the ad. Its hard to believe that this isn’t obvious to anyone who is spending money on Adwords or any keyword driven online advertising.

Why would anyone pay good money for an ad for the keyword “gaffers tape” and then take you to a web page selling paint when you click on their ad. Their site may offer tape somewhere in its pages, but someone doing an online search is not likely to drill down in the site far enough to find it. They will simply click on a competitor’s site.

The amount of time needed to create a custom landing page that has useful references to the actual keyword used in the search is small when compared to the wasted money spent when a keyword-driven search does not provide the information that the user hoped to find.

Google has made tons of money on Adwords and they are to be applauded for being willing to forego some revenue in order to improve the customer experience. Giving less value to a landing page that is not relevant to the search terms is another reason why Google will probably continue to rule in online search.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords, OnStage Stand mic stands, and other useful products.

Shurtape 665

spokesguy We continue to suffer fallout from the retiring of Permacel as the brand name for 665 gaffers tape. While customers who have agreed to be shipped the Shurtape version of this product seem satisfied, the long range prospects for this product are clearly in doubt. It didn’t have to be this way.

Lots of our large volume purchasers of gaffers tape place their orders on a quarterly or semiannual basis. The ordering is done by a large (and often offsite) purchasing office and their purchasing decision quite often has little to do with the actual needs of the “hands on” users of the product. These folks in purchasing write specifications for a product and once they have approved a specific product and its specs, then this information is embedded in lots of documents and procedures that control what can actually be bought.

Even though we have assured these customers that the products are identical, their procedures and purchasing manuals don’t allow for a quick and simple change from one manufacturer to another. The process of approving a new product may require writing new specs, submitting their purchasing needs out for new bids and getting approval from folks far removed from those who use the tape. This decision making can take a long time and sometimes the results are not what anybody really hoped for.

Because the brand name “Permacel” was so deeply entrenched in the purchasing process of large institutions it can’t simply be replaced with “Shurtape“. Permacel was the dominant brand for gaffers tape for so long that their name had become synonymous with the term “gaffers tape“. Since distributors were given no warning that this change was coming, we did not have a chance to get samples into these buyers hands in time to aid in a smooth transition.

We are hopeful that, over time, these loyal customer can accomodate this change and we can pick up these relationships again. These were good customers and we miss them.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords, OnStage Stand mic stands, and other cloth tapes.

I Wish I Had Known This 15 Years Ago

mike2I periodically review both good podcasts and random pieces of interesting audio equipment. This posting is about both, or neither, depending on your point of view.

The podcast is GearMediaTech, one of the many podcast enterprises run by Leo Laporte of TWIT.tv. This particular podcast deals with audio equipment that might be of interest to podcasters who might want to learn more about audio or to improve the sound quality of their podcasts. But, like I said, this posting is not really about the podcast.

The particular podcast I am referring to is a discussion about the dbx166 limiter/compressor. I spent many years as a live sound technician and, without a doubt, the limiter/compressor wins the award for combining the most important functionality and the most confusing learning curve of any component used on pro audio. Knowing how to use a compressor/limiter properly can dramatically improve the quality of a live or recorded mix, but these things have enough knobs on them make your head swim. They use really confusing terminology like “threshold” and “expander” and incorrect use can really wreck a mix.

Proper use of a compressor/limiter is a lot like gaffers tape for audio. It holds the signal (as opposed to the cable) exactly where you need it to stay and then comes off clean (no distortion or audio coloration) when it is no longer needed.

Over the years I have owned lots of these units and would never want to do a loud or complicated show without them. But, this posting is not really about the dbx166.

What I am really writing about is good inherent design, and I was stunned to learn that a piece of gear that I have owned for years might have been a lot easier to learn to use than I realized. Scott Bourne, who partners with Leo Leporte on this podcast, points out in introducing the dbx166XL that you can get the classic dbx compressor sound by simply setting all the controls in the 12 o’clock position. Who knew? While this may oversimplify the use of this component, knowing now that you can have a good starting point for compressing your audio by simply setting all the knobs in the straight up postion is a great piece of info. Wish I had known about this in 1988!

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords, OnStage Stand mic stands, and other tape products.

Duct Tape Revisits the War of the Roses

fred looks right It seems that Portland Oregon, the home of the Rose Festival Parade is ready to go to war over duct tape. For years local tradition has allowed parade attendees to mark out and reserve prime parade viewing locations with duct tape so that they don’t have to wait hours on the curb to see the parade. The town is up in arms over attempts to end this tradition and it has escalated to the point that its is being viewed as a dispute over private ownership of public property.

Portland Commissioner Randy Leonard reports that what he calls the “duct tape affair” has generated more public comment than discussions about the Iraq War and the FBI’s anti-terrorism force combined. This has become such a big deal with Portland locals that the town council is actually going to have to pass a resolution for or against this practice.

While we are all for the use of as much duct tape as possible, this is one issue where the solution seems so self-evident that it wouldn’t call for wasting the time of a legislative body. If someone is willing to wait by the side of the road for a parade, it certainly isn’t fair for a last minute arrivee to push them out of their place.

Duct tape can do a lot of things for you, but standing in line is not one of them.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords, OnStage Stand mic stands, and other tape products.

On The Trail of A Good Floor Marking Tape

spokesguyFor several years we offered our customers a tape called SafeOff for use in temporary layout of gym floors. Lots of school and college gyms have to accommodate a lot of sports and you can only paint so many courts on a floor before no one can tell where they are supposed to play.  Temporary floor tape was the solution.
SafeOff was advertised as having an adhesive that would not damage the floor when removed, and it served our customers well for a while. Unfortunately, as schools migrated from oil-based to water-based polyurethane for floor finishing, SafeOff did not keep up. Consequently, several of our customers who refinished with the new product suffered floor damage when removing the tape. This was embarrasing for us and caused some real problelms for these schools.

Attempts to work out this problem with the manufacturer went no where, so we had to drop the tape.

Apparently the only other tape that had been approved by the US Volleyball Assoc., a 3M product, was dropped by the manufacturer.  It was a type of safe release tape intended for painters, and 3M apparently didn’t think that the floor marking tape business was worth supporting.

We’ve continued to try to find a solution, working with a number of volleyball coaches, as well aus USA Volleyball.  We hope that we finally have a solution.

The product is Shurtape 724 (formerly Permacel 724), a tape that we have sold for years, primarily for temporary labelling of sound and lighting equipment.  It has an adhesive that is described as “repositionable”, meaning that it can be cleanly removed from a piece of equipment and then put back on.  It comes up clean and the adhesive is aggressive enough to stick to a smooth, clean floor, but not so sticky that it brings up the floor finish when its removed.

We’ve put samples into the hands of a number of former SafeOff customers and hope that they can confirm the results of our early tests.  Check back here to see how things work out.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords, OnStage Stand mic stands, and  other floor marking products.

This Mic Does It All

mike2 Its been a while since I reviewed a cool new microphone. Calling the new FlashMic form HHB a microphone is like calling a computer a typewriter. Microphone just begins to describe this great new technology.

The FlashMic combines a handheld mic and an onboard digital recorder that has a full gigabyte of storage. The whole thing runs on AA batteries. No recorder, no cables, nothing but a handheld mic. It uses a quality Sennheiser mic capsule (cardiod or omni) and can record as much as 18 hours of broadcast quality audio.

This is a whole new take on the wireless mic concept. Rather than sending audio wirelessly to a receiver, it simply stores the audio for later downloading into a computer via an onboard USB port. Once you hook the FlashMic up to your computer, you can simply “drag and drop” audio files directly from the mic to your computer. It also has a standard headphone jack so you can listen to the audio directly from the mic or have an audio output that can feed conventional analog audio equipment.

What a great way to do a podcast!

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords, OnStage Stand mic stands, and  handy products for audio production.

Take It Out of One Box-Put It In Another Box

spokesguy We are breaking in a new customer service person today, and I always have to stop when we have a new employee to marvel at how a business like ours can exist at all.

We don’t actually make anything and it is hard to support the argument that we really add any value to the things we sell. We rarely meet our customers face-to-face and we work hard to make interactions with our customers as transparent as possible.

We really do “take it out of one box and put it in another box”.

What makes this sort of distribution business work is not so much the products as it is the stream of information that follows each order. Everything from the correct color for your case of gaffers tape to the email address we use to send you the tracking number for your package is attached in some way to that box.

We know that you can buy tape or batteries from hundreds, if not thousand of vendors, and we hope that the way we manage the information you give us regarding your purchase is what will keep you coming back to our (virtual) door.

Some of your information, like credit card info and email address, is very private and we work hard to insure that your confidence won’t be broken. Other info like your tracking number and your invoice info may be made available to your co-workers, receving department or accounting office in order to make sure that the proper accounts are creditedand shipments are efficiently routed. Each order has its own set of info and it has to be handled on a case-by-case basis. We appreciate your trust and will not abuse it.

We’re glad to report that there is a place in the product and information chain for a small business that sells information along with their products. Thank you for making that possible.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords, OnStage Stand mic stands, and lots of other useful tape products.

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