I wonder who was the person who came up with that ubiquitous sign you see on almost every business’s door, the one with the orange block letters on the black background that says I know you’re closed. I can tell…
Category: customer service
Can “Less” Mean More? Maybe This Time
Someone from our shipping department handed me a roll of glow tape yesterday and said it was mislabeled. The box said 1 inch by 10 yards (our standard size) but the roll was obviously smaller in diameter (shorter) and weighed…
Are You Ready To Pay For Their “Free” Shipping
Free shipping is all the rage in e-commerce these days, and it appears that major online retailers have actually convinced internet shoppers that shipping really is free. You don’t have to apply much thought to this before it becomes apparent…
Customer Service-It’s Not About “Nice” Anymore
Lately, it seems that we are having to spend just about as much time managing relationships with our suppliers as we spend with our customers. It shouldn’t be that way, but you do what you have to do. One of…
Hey Godaddy! You’re Driving Us Crazy
Jeff
Posted in customer service, good business ideas, Uncategorized, web development
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Over the years I have registered a lot of domain names. We got into web development about 15 years ago and now there are about 300 url’s on our domain farm. Some good. Some not so good. I recently went…
Hey Steve! Here’s A Roll of Black On Us
Jeff
Posted in customer service, gaffers tape, good business ideas, tape, Uncategorized
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Apple has been taking a beating over problems with the antenna of the new iPhone, and it has been interesting to hear the reasons, the excuses, and the solutions regarding this problem. The most recent (and our favorite) way to…
Is “Net Neutrality” An Idea Whose Time Has Passed?
This week’s decision by a federal appeals court that said that the Federal Communications Commission (FCC) has no power to regulate how large internet service providers manage networks has got me rethinking my opinion about net neutrality. Net neutrality is…
The Tower Of Babble
One of my favorite Bible stories is The Tower of Babel, where God comes down to the people of Babylon who have built a great tower and causes them to no longer be able to understand what they are saying…
The End of “Reseller” Pricing
A daily stop on my internet browsing journey is Seth Godin’s blog. He teaches simple life lessons from a business person’s point of view and he really speaks my language. I recommend him highly. Today Seth’s posting deals with how…
Do We Really Need The Penny?
I’ve been working on this idea for a while, but I need a little help. It makes sense to me, but I can’t quite do the math. There’s lots of talk these days about getting rid of the penny. The…
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