We count lots of smaller, mid-market arenas as good customers, and have been in the supply business for long enough to see lots of changes in the development of 3000-10,000 seat venues. While it’s great to have new customers, it…
Author: Jeff
And Now For My Second Act…
I have written before about how live event production is failing to attract new, young talent and how this industry, particularly concert sound production, continues to “gray”. The most recent edition of Front of House magazine (one of my favorite…
What Do Travelers Want? More Holes In The Wall
There was nothing really surprising in a recent article in The New York Times about amenities that travelers want. They want outlets to plug in all the electronic gadgets they travel with. After spending a few days in a very…
Can “Less” Mean More? Maybe This Time
Someone from our shipping department handed me a roll of glow tape yesterday and said it was mislabeled. The box said 1 inch by 10 yards (our standard size) but the roll was obviously smaller in diameter (shorter) and weighed…
When Using Google Is Just Too Hard
I spend a lot of time doing customer service. The products we sell lead to many application-related customer questions, and since I have the most “hands on” experience using the products we sell, answering these questions often falls to me.…
Are You Ready To Pay For Their “Free” Shipping
Free shipping is all the rage in e-commerce these days, and it appears that major online retailers have actually convinced internet shoppers that shipping really is free. You don’t have to apply much thought to this before it becomes apparent…
Can You Hear Electricity? What Does $159.99 Sound Like
One of my regular reads is a trade magazine called Pro Sound News. I’ve been a loyal reader for many years and have written before about the educational value of these free, industry supported publications. I even look at the…
Instant Church
Jeff
Posted in audio visual, gaffers tape, mic cables, microphones & mic stands, Pro lighting, Pro Sound
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We have had a strong involvement in supporting sound and audio-visual technicians in the church market for many years, and I have recently become aware of an exciting new trend in church services. This involves churches that hold services in…
Customer Service-It’s Not About “Nice” Anymore
Lately, it seems that we are having to spend just about as much time managing relationships with our suppliers as we spend with our customers. It shouldn’t be that way, but you do what you have to do. One of…
Is That A Roll Of Gaffers Tape In Your Pants, Or Are You Just Glad To See Me?
Did I get your attention? Good. I’m afraid I have some bad news. When we started selling expendable audio visual supplies over 20 years ago, I didn’t really expect that I would someday find myself closely tracking agricultural commodity prices. …
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