You Never Know Where A Customer Might Lead You

Tex Talks We don’t actually have a store front, but occasionally we do have walk in customers and they are always welcome. We have been discovered by the local “hooping” community and several of our customers drop by to get tape for their custom made hoops.

Today, one of our favorites, a local hooper named Julia dropped in to get some tape. Julia is well known in the hooping world and works both as a teacher and performer. I’ve been particularly interested in following her career since finding out about her trips to Haiti and how much the children she works with there enjoy what she does.

She posed a question that got me to thinking. Most of the products we sell are not intended for long term exposure to your skin, nor are they intended to be used by children. Julia wondered if we had any information regarding whether the vinyl tapes she purchases from us could be potentially toxic to a hooper. I regret to say, I had no idea.

I’ve written before about the problems with the quality of counterfeit Chinese batteries, and, while our electrical tape would not be considered counterfeit, it is an import and may not be subject to the same sort of quality controls that domestic products face.

So far my research has led me to the 3M web site (they are probably the largest manufacturer of vinyl tapes in the world) and the MSDS (material safety data sheet) for their premium vinyl electrical tape indicates that there are no safety issues related to its use. I realize that this is not the final answer but it is a start.

Its great when a different type of customer opens up new sales opportunities, and if we are going to serve the hooping community, we want to do it right.

Check back here for some follow up information.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords and OnStage Stand mic stands.

A Real Problem

spokesguy I have written before about counterfeit Duracell batteries, but I had no idea how big the problem really was.

Gillette, the division of Proctor & Gamble that makes Duracell Procell batteries is involved in a daily struggle around the world to try and keep these products off the market. It’s a daunting task. Gillette reported recently that in a span of only one week they seized 1,000,000 counterfeit batteries in two provinces of China. In addition, they also found hundreds of thousands of razors and tooth brushes made with their brand names.

The problem with batteries is particularly vexing, as the problem of lost revenue is just the beginning. The safety concerns over unstable battery chemistry and the potential damage that can be done to the device in which the battery is used make it difficult to know the real cost of this problem.

The blog posting that referenced Gillette’s battle against counterfeit batteries made an interesting point that I had never considered. That is that the international sale of counerfeit goods is at least partially run by organized crime and terrorist organizations that are able to raise money through these sales. Apparently there have been seized Al Qaeda training manuals that recommend the sale of counterfeit merchandise as a funding source.

Our Duracell Procell products come directly from the manufacturer and we stand behind them with a “Satisfaction Guaranteed” promise.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords and OnStage Stand mic stands. Look to us first to meet your microphone accessory and battery needs.

Maybe The Road Does Go On Forever

Tex Talks After years of involvement in the concert production industry, I gave it up several years ago. I went from seeing several shows a week to seeing none and thought that I really didn’t miss it.

Much to my surprise, my son Kevin gave me a couple of tickets to see the Allman Bros. Band in Raleigh for Father’s Day, and I had been looking forward to it all summer. The Allman Brothers had been one of my favorites since I was in college and they had had a major influence on my musical tastes.

Well, Saturday finally got here and we made our way to Walnut Creek Amphitheater. These guys were as good as they had been in 1972. It was amazing to see that a band (including three of the original members) could still be so tight. They were terrific, and the sellout crowd had a great time.

In addition to the original members (as well as a couple of others who have been with the band for years) the Allman’s now feature Derek Trucks on guitar. This wunderkind has already made a name for himself and is bringing new life and vigor to the jam band format. His contribution was understated and fit right end with guys twice his age. We’ll be hearing lots more from him.

Before Saturday, I had convinced myself that supplying major tours was all the involvment with this industry that still interested me. Maybe its time to reconsider that decision.

Thanks Kevin. I had a great time!

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords and OnStage Stand mic stands. All the supplies a major entertainment tour needs.

 

Keeping Up With Your Competition

fred looks rightIts become way too easy to keep track of what the competition is up to. If you are interested in what is being written by or about a competitor or supplier, you need to start monitoring the blogs.

Jump over to a site like Technorati and you’ll be amazed at what you might find. Sites that index blogs (like Technorati) are great equalizers. If the blog posting you are looking for has been keyword enriched, then the writings of a small-time blogger will get the same attention as someone who writes for The New York Times.

We are currently tracking the news regarding the possibility that Protor & Gamble will sell its newly acquired Duracell division. What happens here will have a big impact on our battery sales.

The speculation that P&G will spin off this brand is getting lots of notice in the news and the blogosphere has much speculation about what might happen. Its time consuming to subscibe to blogs and newsfeeds, but Technorati lets you use simple search technology to find what you need when you have time to read.

If you want to know what customers or contacts might be saying about your company in their blogs you can quickly search your own name to see if you have gotten any mentions. There is probably no quicker way to preempt some bad information to to respond to a customer issue than to be able to quickly respond to a blog posting.

Another good source for blog searching is Googles Blog Search.   Just enter the same sort of search criteria you would place in a regular Google search field, but your seach will look at blog postings instead.  You’ll get different results than Technorati but both blog search engines return lots of interesting results.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords and OnStage Stand mic stands. Look to us first to meet your microphone accessory and battery needs.

Justin Timberlake’s Phone Number

spokesguy If you carry a cell phone, you know how easy it is to receive calls, no matter where you are. Your phone number works all over the country. Folks who use VOIP phone services like Skype and Vonage can plug their internet phones in almost anywhere in the world and get calls on their local phone number.

Justin Timberlake’s Future Sex/Loveshow has taken the concept of staying connected to a new level. As reported in the July 2007 edition of PLSN magazine, the Timberlake summer tour is saving thousand of dollars on telco costs by carrying its own internet based phone system.

WANetics LLC is providing the hardware and technical expertise that lets the Future Sex/Loveshow skip the costs of having the venue provide expensive temporary phone service and hardware. Not only do they not incur local telecommunications expenses, but details like phone and fax number remain unchanged, regardless of where the tour is performing.

Each of the tours five departments (promoter, production, accounting, crew and tour management) has its own dedicated road case that accomodates phones, cables, a fax machine, batteries, wifi and an ethernet switch. All voice and data services are provided through a broadband internet connection and then distributed on a frequency that will travel well throughout the production area of the venue and will not interfere with WIFI frequencies.

According to the PLSN article, the tour reported that voice quality was excellent and that overall service was good even in venues where internet quality was less than perfect. Best of all, the whole system worked no matter what part of the world they were in. The system even provided special phone capabilities like voicemail and conferencing.

Personally, after having paid lots of these telco bills myself while working as a promoters rep, I’m not shedding any tears for the local phone companies that will lose this revenue stream. They consistently overcharged and underperformed.

Look for this service to become the standard for large touring organizations of all sorts in the near future.

Want to know more about WANetics tour support? Here’s the link!

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords and OnStage Stand mic stands. All the supplies a major entertainment tour needs.

Sad Day For The Sports Page

Tex TalksI’ve never been a big sports fan, but I began to follow some major sports when we had a chance to supply some very high profile events like the Super Bowl, NFL Playoffs, and The Kentucky Derby, etc. Knowing that we might have gaffers tape on the goal posts or batteries in the referee’s wireless mic has made me more interested.

Along with this interest comes an interest in reading the sports page. Some of the best writers for our local newspaper, The News and Oberver (Raleigh, NC) appear in the sports section and I have found myself drawn there every day. That may be about to change.

Yesterday’s front page of the sports section was really incredible. Out of six lead stories on the first page, only one was really about playing the game, whatever that game might be. Every other story was about some level of corruption in yet another major sport. The dog fighting scandal involving Michael Vick, Barry Bonds steriod use, doping allegations in the Tour de France, and gambling by an NBA referee all stole space from scores, trades and activity by local teams. It was more like reading a tabloid than a major newspaper sports page.

I grew up idolizing big league athletes, but my children have little interest in big time sports. This may or may not be related to the level of scandal, but, regardless, it means that they, and lots of their friends, won’t be buying tickets and purchasing merchandise.

We’ll continue to work with our customers who are involved in supporting major league sports, but if things don’t improve dramatically on the front page of the sports section, this is an industry heading for a major fall.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords and OnStage Stand mic stands. Look to us first to meet your microphone accessory and battery needs.

Why Can’t We Sell MagLites?

fred looks right After working on it for almost a year, last summer we were finally able to get a dealership for MagLites. I have enjoyed using these flashlights for years (every stagehand has one) and I was confident that the would be a big seller. I assumed (obviously incorrectly) that lots of our customers would be familiar with this line of flashlights and if our prices were competitive and our selection was good, they would sell.

We registered the web site, buymaglite.com, built a good e-commerce and information site, linked to goodbuyguys.com and waited for the orders to roll in.

Nothing!

We can’t give them away. Our offer on flashlights is always “batteries included“, we were never “out of stock” (I wish!), and the other sites affiliated with goodbuyguys.com were generating lots of traffic and lots of sales.

The quality of a Maglite has never been in dispute and the company does lots of national advertising to support the brand. These flashlights are durable, bright, and have a great warranty.

After several months of working on the web site, it scores well with major search engines, so it seems that buymaglite.com should be easy to find if someone actually wanted to “buy a Maglite”.

We’ll keep working on the site, but this problem is a real mystery to me.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords and OnStage Stand mic stands. Look to us first to meet your flashlight and battery needs.

Do You Really Want This In Your Hand?

Tex TalksI have periodically written in this space about the problems with using rechargeable batteries in wireless microphones. My primary concern regards being able to accurately predict the discharge rate for this type of battery and the problems they can cause in wireless mic use. These batteries use lithium technology, and it now turns out that there may be a much more significant problem when using rechargeable lithiums.

Information Week, a highly regarded technology publication, reports in the latest edition about exploding batteries in Chinese cell phones, including one that killed a Chinese welder. This was reported to be a Motorola phone, but Motorola’s response has been that the phone and/or the battery may have been counterfeit. If so, then Motorola might not have responsibility.

However, problems with counterfeit batteries or counterfeit Chinese products could easily invade the audio-visual market. There are many Chinese made wireless microphones on the market and lots of users think that they can save money buy buying offbrand lithium rechargeables for their mics.

Information Week is not the only source of info on exploding cell phone batteries. According to Engadget.com The Consumer Product Safety Commission reports 83 complaints on this matter in the last two years. They also point a finger towards suspect third party battery quality.

Furthermore, the problem seems to be made worse by overcharging the batteries, something that happens regularly with wireless mics, as they are often left in charge mode long after they are fully charged.

We don’t know of any reports of exploding AA, 9Volt or AAA lithium rechargeables, but the high number of reports about problems with all sorts of Chinese products gives me pause when thinking about any battery powered device that I might hold in my hand or close to my face.

For the time being, this would appear to be one more reason to wait for better future developments on rechargeable batteries for wireless mics and stick with alkalines.

GoodBuyGuys.com is your online source for Permacel gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords, OnStage Stand mic stands, and lots of other useful production supplies.

Who Goes First

spokesguyI have written a number of times about the recent retiring of the Permacel brand name for gaffers tape. It has caused a minor upheaval in our marketing and shipping departments, but most customers seem willing to accept the change. It’s true that Shurtape had been making these products under a license from Permacel for the last couple of years, so the only real change has been in the name.

Now a new question has arisen. Who, among the major tape converters and distributors, is going to be the first to totally abandon the name Permacel and go with the designation Shurtape 665. We have played with different labeling designations includeing Permcel/Shurtape 665, Shurtape-Permacel 665, and just “665 Gaffers Tape” but nothing has taken hold. Most of the resellers of this product continue to call it Permacel 665 and the primary converter continues to call it Permacel 665 on their own web site.

Furthermore, Shurtape has been slow in updating their own web sites to show the correct specifications and colors for the products that have been rebranded Shurtape.

We work with many high volume customers who base their purchasing decison on maufacturers specifications and it has been difficult to convince them that the products are unchanged. When we tell them the product are the same, yet the Permacel and Shurtape web sites disagree on the specs of the tape, it is difficult to support our position.

It will be interesting to see if individual resellers are allowed to make the name change at their own pace or if the manufacturer (or Permacel) will force an accelerated adoption of the new name. More later!

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords and OnStage Stand mic stands. Look to us first to meet your gaffers tape needs.

I’m Not An Ebay Fan

mike2 We’ve been trying, with some success, to establish an Ebay presence for some time. Our Ebay store, BuyMicStand, has had some limited sales success and I guess we will stick with it for awhile longer. The difficulty of posting. selling, communicating with customers, etc. is so harder on Ebay than running your own ecommerce site with a shopping cart that is difficult to understand Ebay’s success. We’ll probably eventually add items like mic stands and extension cords, but it is so difficult to do that I keep putting it off.

I guess that if you have only a single item to sell or you only sell occasionally, then an auction site makes some sense. But Ebay stores are entirely different. They almost always use the “Buy It Now” concept, so there is no real auction going on, and the fees that Ebay forces you to add in order to list your product are far beyond those that are necessary if you run your own shopping cart.

There is so much information pushed at a merchant who is trying to manage his online store, that you sometimes feel like you are going to go blind trying to find the link you need to manage one aspect of the store. The user interface is rarely updated and the result is that Ebay pages are so stuffed with images and text that it is impossible to focus on any one thing. This may be okay if you are shopping, but if you are a merchant, its different. You should be able to link to a page where primary merchant functions like adding an item or adjusting a price can be done without having to seek these functions out among others like “Eligible for Relist Fee Credit” and “Change my cross-promotion preferences“. These may be useful tools for power sellers but they shouldn’t be given equal status with user functions like “Sell My Item“.

Ebay has continued to maintain its dominance for online sales but they are ripe to be challenged by someone who does it better.

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