I enjoy designing and posting web pages for our sites, and try to make sure I put something new online almost every day. It is really easy to consider a web page to be “finished” when it is posted and…
Category: customer service
Doing The Job You’re Best At
I really like reading the newspaper. I subscribe to three dailies and try to read them almost every day. There are lots of good sources to get more current news, but they don’t allow for the same pace of absorbing…
A Renaissance In Customer Service?
At dinner last night my wife commented on a very positive lunch experience she had had at a local sandwich shop. She was taken with how gracious the clerk was and how hard this employee worked to make a good…
Our Little Town
When we take a phone order, quite often the first question we get is”where are you guys located?.” Usually, that’s because the customer wants some idea of how quickly they can receive their order. We are proud to tell them…
Maybe They Should Rename it “You Learn”
An article in last Sunday’s New York Times made me aware of a new web surfing habit I have developed without even thinking about it. The basis for the Times article was how web users, particularly young peope, were using…
What’s In A Name
My last several blog posts have centered on issues related to search engine optimization, and the more I read about this important area of web development, the more I come to realize that not nearly enough time is spent on…
Is The Customer Always Right?
I try to spend a few minutes each day reading up on ideas related to sound business practices. There is an unending source of good (and sometimes not so good) ideas for business management available. One of the ideas that…
A Little Code Won’t Kill You!
I’ve been actively involved in web development for more than ten years now, and that’s where I spend most of my day. Having had lots of success with getting our web sites found by Google and other search engines, I…
Hard To Feel Too Bad About This Downsizing
American Express announced today of their intention to reduce their work force by 10%, shedding 7000 jobs over the next year. It’s rarely good to hear about job cuts, and the current downturn in our economy is impacting everybody. Still,…
Customer Service At Lightning Speed
Jeff
Posted in audio visual, batteries, customer service, good business ideas, Other News
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This blog seems to continually find its way back customer service issues, and I guess that it really is a passion of mine. Unfortunately, most of my postings address negative customer service issues, but I really enjoy having such a…
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