I have been trying to order some toner cartridges online for about twenty minutes. I am ordering from a company I like, one with good prices and service. If I had not already had a positive experience with them, I would have moved on to another supplier long ago. There are lots of choices.
Why is it taking twenty minutes? Because I am a “Returning Customer”. That’s why.
I’m sure you have had this experience. Because I have ordered from this company before, there is an account in their customer data base associated with my email address, so they won’t let me complete the order process without logging in to the account that I did not want to create in the first place. So far, I have requested at least six times that they email me my password, but I still haven’t received one. If I was a new customer my order would have already been completed, but because I am showing some loyalty by placing a second order, I am stuck at the entrance and the door has been slammed in my face.
We’ve found a way around this at our own web sites which will allow you to place orders as a “guest”, no matter how many times you want to order, so we know it can be done. Our web developer has nicknamed this “no hoops”, as in “you don’t have to jump through any hoops to place an order“. You can use the same email address every time and never be turned away because your email address is already associated with an account.
I started this blog post when I requested my password and I have now completed it and have still not received it. \
Time to find another toner cartridge supplier.
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