I doubt if I’m the only one that finds irony in Google’s latest customer service problem. They’re selling phones, but apparently they don’t have any of their own.
The new Nexus One cell phone was released earlier this month, but buyers, some whom have paid over $500.00 for the smartphones, find they are on their own if they have problems.
Not only does Google not provide a customer service phone number, they have announced that buyers should not expect to have emails answered for at least 48 hours.
This has the potential to give Google a real black eye before they even get started with their new hardware sales initiative. A company with the profits and excess cash flow of Google would have had no problem in financing and developing a customer service operation to support the launch of the Nexus.
It’s hard to know if they were being arrogant, or just naive, but they would have had no difficulty in understanding what sort of customer support would be required to support a new cell phone. Just visit a Verizon store.
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