Our Little Town

spokesguy When we take a phone order, quite often the first question we get is”where are you guys located?.”  Usually, that’s because the customer wants some idea of how quickly they can receive their order.

We are proud to tell them “Chapel Hill, NC” which more often than not (especially this time of year) leads to some sort of discussion about college basketball.  It’s great to live in the center of the college basketball universe with UNC and Duke just a stone’s throw away.

Yesterday, NPR’s Morning Edition ran a story on their Marketplace program that put another part of our community on the map.

Before we moved to Chapel Hill, we spent 20 years in the next-door-neighbor town of Carrboro.  It was a great place to work, but we outgrew our space.

Marketplace focused on a very interesting business venture called Carrboro Creative Coworking.  This new venture is taking advantage of Carrboro’s unique mix of technology workers, web developers, college students, and artists. They are creating a community environment focused on a physical place where those who need reliable office space and the traditional support systems  in an office can congregate.  They then make this space available in smaller increments of time at a greatly reduced cost. The idea of having (and paying for )something expensive like a copier or a conference room only when needed is a great concept.  Using these resources in an environment used by like-minded entrepeneurs makes the idea even greater.

Providing support for a new class of productive and creative worker that CCC refers to as “mobile workers” is a phenomenon that is popping up all over the country and Carrboro is uniquely suited for a business that provides this sort of service.

While we are not mobile workers, we do need a way to stay connected with cutting edge thinking in our community and I look forward to paying a visit.

Maybe best of all (at least in Carrboro), they even have a parking lot.

GoodBuyGuys.com is your online source for Permacel gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords, OnStage Stand mic stands, and lots of other useful production supplies.

I Don’t Play Cello But I Could Have Done This

spokesguy One of the highlights of this week’s inauguration ceremony was the performance of a John Williams piece by a well known classical quartet made up of Yo-Yo Ma (cello), Itzhak Perlman (violin), Gabriela Montero (piano) and Anthony McGill (clarinet).  It was (at the time) an impressive presentation.

I was particularly interested in this, after reading about Yo-Yo Ma’s plan to play a new carbon fiber cello that was supposed to be immune from effects brought on by cold weather.

cello-1sm.jpg

It turns out that what the audience (and the world) heard was a little world class karaoke.  The whole thing was a recording, and the public was kept in the dark until today.

In an interview on National Public Radio, Mr. Ma explained that the performance was impossible because of the temperature and that he had even gone so far as to use soap instead of resin on his bow so that his cello would not make any sound.  A piano technician “decoupled” the piano keys from the hammers so that played keys would make no sound.

Maybe it was a great idea to plan to make this performance part of such an historical ceremony, but why not chose performers who could play live regardless of the weather.  There are lots of instruments and performers who can play in cold weather, as was apparent over and over again during the inaugural parade.

I, for one, am incredibly disappointed to learn of this sham, and am sorry that it mars, for me, what was, otherwise a ceremony for the ages.

Want to pretend you had a front row seat at the inauguration.  Click here.

Want to record your own inauguration “lip sync“.  You’ll need a microphone, a mic cable and a microphone stand.

GoodBuyGuys.com is your online source for Permacel gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords, OnStage Stand mic stands, and lots of other useful production supplies.

Circuit City Closing Leads To Customer “Short Circuit”

spokesguy It’s  a long standing business business practice that the “seller sets the terms“.  While its true that you can bargain with a vendor if you think they will sell at a lower price,  in the end, if you are not willing to meet the seller’s price, you’ve got to walk away.

Apparently, customers hoping to walk out of a bankrupt Circuit City store with a $1.99 flat screen television aren’t willing to extend the seller that priviledge.

Lots of shoppers who showed up last Saturday for the beginning of Circuit City’s liquidation sale not only left the stores empty handed, they left mad as well.

Unbeknown to most of these vultures, once Circuit City declared bankruptcy, the court turned their assets over to a liquidator whose job is to get as much money for Circuit City’s creditors as they can.  The management of Circuit City really has nothing to say about pricing.

I, for one, will miss Circuit City.  While neither their selection nor their pricing was  anything special, the competition they provided for Best Buy was good for both the local and national electronics marketplace.

Unfortunately, those customers who waited to show up at Circuit City until it was time to turn out the lights are now finding that liquidation pricing is not even as good as sale pricing was before the bankruptcy.

Lots of challenges for retailers and bargain-hungry customers will be presented in the next few months as our economy works through a really difficult retail environment.  Circuit City’s experience has lessons for all of us.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Enterainment 1 extension cords , OnStage Stand mic stands and quality speaker cables.

Maybe They Should Rename it “You Learn”

mike2 An article in last Sunday’s New York Times made me aware of a new web surfing habit I have developed without even thinking about it.

The basis for the Times article was how web users, particularly young peope, were using YouTube as much for education as for entertainment.

It seems that YouTube is evolving into a search engine, one that is much more appealing to young users than the static search returns that Google provides.

I got over my infatuation with expoloding Coke bottles full of Mentos and kittens playing the piano pretty quickly, and chalked YouTube off to yet another brilliant invention of a time wasting machine.

I now find myself going back to YouTube almost every day to learn how to do something valuable.  In the last week, I have used it to finish a water heater installation under my house, sharpen kitchen knives using a new tool my wife got for Christmas, and to get some help with a particularly challenging part of a piano lesson.  Time saved, not time wasted!

Perhaps the most important piece of information in this article was buried near the bottom of the page (in parentheses no less). Google owns YouTube!

While Microsoft continues their never ending courtship with Yahoo in an attempt to develop an advertising revenue stream based on a model that Google perfected years ago,  Google is now ready to take their $1.65 million dollar purchase of YouTube to the bank.

In fact, as of November, the number of monthly searches on YouTube now exceeds Yahoo searches.  Either way (text or video), when someone clicks on an ad served up with their search results, it’s money in Google’s pocket.

We are beginning work on some simple videos that we hope will help our customers make better use of the products they buy from us.

Get ready for the GoodBuyGuys to make their Hollywood debut!

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Enterainment 1 extension cords , OnStage Stand mic stands and quality speaker cables. Count on us when you need specialty tape items and sound advice.

Wonder If They Gave Him A Gold Nose Ring?

mike2 I wrote a piece  sometime back regarding where new concert sound techs were going to come from.  The pro sound industry continues to “gray” and pursuing jobs in concert production attracts fewer and fewer young people interested in this career.

A recent story in the online version of Pro Sound News points out what is happening in the pro sound field.  This story highlighted the “retirement” of Paul Owen, after mixing monitors for Metallica for 22 years.  That’s right.  22 Years!

While it is a little surprising that anybody could live through the Metallica soap opera for this long, it is certainly no surprise that there are touring sound techs out there who are actually reaching retirement age.

Paul Owen has logged 1340 Metallica shows and reads lips so well that no one realizes that he has been deaf since 1994.

Metallica’s lead singer James Hetfield honored Owen from the stage at this week’s concert in Detroit.  Wonder if his replacement will be under 40?

GoodBuyGuys.com is your online source for Permacel gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords, OnStage Stand mic stands, and lots of other useful production supplies.

What’s In A Name

spokesguy My last several blog posts have centered on issues related to search engine optimization, and the more I read about this important area of web development, the more I come to realize that not nearly enough time is spent on the simple things-optimzation strategies that almost any web site owner can use to their advantage.

On my way to work, I usually listen to Morning Edition on National Public Radio.  It has been a long time since NPR has been advertising-free, even if they choose to not call what you hear “advertising”.  Almost all their programs are underwritten by corporate sponsors, and this underwriting is just another name for advertising.

I was struck this morning by how differently two of these underwriters try to take advantage of their broadcasting budgets to drive traffic to their web sites, using the broadcast version of “word of mouth” marketing to leverage their brands.

One, a national home builder,  K. Hovnanian Homes, uses their complete (unpronounceable, unmemorable and unspellable) name in their underwriting, directing a listener to the web for more information, but in a way that makes it almost impossible for the listener to remember, spell or even “Google” the underwriter’s name.  The chance that this underwriting will actually bring NPR listeners to their web site is unlikely at best.

The second is for a public relations firm,  Rella-Cowan, an equally difficult company name to remember, spell, or “Google”.

Realizing the difficulty of using word of mouth for site traffic building, Rella-Cowan instead uses the cleaver and easy to remember web URL iffytimes.com prominently in their NPR underwriting. Iffytimes.com drives web traffic to their site designed to help businesses with marketing problems in difficult economic times.  “Iffytimes.com” is clever, easy to remember and intriguing to the reader.  Its easy to remember this URL on your walk from the parking lot to the office and it allows Rella-Cowan to build a web presence by planting an idea where they really want it, in your memory.

We are blessed to have a number of web sites that are both easy to remember and which are a subliminal “call to action“, something that any marketing pro will tell you is critical to successful marketing and advertising.  Buytape.com, buybattery.com, buyextensioncord.com, buymicstand.com and all the other members of the goodbuyguys.com family all lend themselves to building web traffic by word of mouth.

Remember, just because you have a web site that is considered your primary company web address, nothing prevents you from having additional web sites that are more relevant to building the kind of word of mouth traffic that can put your web site to work.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Enterainment 1 extension cords , OnStage Stand mic stands and quality speaker cables. Check back here for ideas on web development.

Is The Customer Always Right?

buyspeakercable_spokesperson.jpg I try to spend a few minutes each day reading up on ideas related to sound business practices. There is an unending source of good (and sometimes not so good) ideas for business management available.

One of the ideas that comes up over and over is the timeless concept that “the customer is always right“. After many years of selling specialty products online and through catalog sales, I can tell you that nothing could be further from the truth.

I field at least a couple of phone calls every day from a prospective customer who needs to be talked out of making a purchase from us. This is sometimes harder to do than one might think, but I would always prefer to lose a sale than to sell you the wrong item.

Over and over, a customer will try to talk me out of recommending that they not use a tape product for an outdoor application because it does not have UV protection and is not intended to stand up to exposure to sunlight.

Time after time, I have to convince a customer that using an extension cord of too small a gauge will create a fire hazard.

I wish I had a nickel for all the times I have tried (unsuccessfully) to convince a caller that the performance of a ProCell battery is identical to that of a Duracell CopperTop.

It has always been our hope that by creating web sites that were deep with information that we could lead customers to make the right choice-a purchasing choice that would provide a product that met their needs. The same theory is at work when we provide information that should help a prospective customer realize that they product they are considering is not the right item to meet their needs.

Sometimes we lose a sale by insisting that the customer is not always right, but, in the end, this is a lot more satisfying than trying to always make the sale.

Are you someone who believes that conventional business wisdom is not always the way to go? Share your thoughts with us!

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Enterainment 1 extension cords , OnStage Stand mic stands and quality speaker cables.

Google Says “Find Your Niche”!

spokesguy There are probably as many theories about how to optimize a web site for search engines as there are web developers who do search engine optimization. Some developers do a really good job of making a web site more “search engine friendly”, but there are thousands of scams clogging up e-mail inboxes which promise to move your site up in the rankings, but which actually do nothing but take your money.

We’ve had pretty good success with gaining Google Page 1 rankings for key words like gaffers tape, mic stands and extension cords. There is nothing better than gaining high search engine rankings for building your web business.

Most recently, we’ve jumped to page 1 for the search term “hoop tape“(tapes used for decorating hula hoops). This on the strength of one of the smallest and least useful sites we have ever published, www.hooptape.com.

Hooptape.com is a total of two small pages which link back to buytape.com. It took about 15 minutes to build and post this site and there is almost nothing there. Why do Google and Yahoo (#1 on on Yahoo today!) rank this site so highly.

While I’m no expert on search engine optimization, I believe that the success of this site’s results in search engines is primarily based on having found a niche. There simply is not that much real competition for the search phrase “hoop tape“, yet this is term most likely to be used by someone who needs tape to decorate a hula hoop.

We’ve had comparable results with the term “Route Setting Tape“, the tape used for setting routes on climbing walls. Route setting tape is simply another name for one inch gaffers tape. Using  a name more specific to our customers needs gives us a real advantage when search engines index our sites.

Need better search results for your web site? Find a niche and Google will find you!

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Enterainment 1 extension cords , OnStage Stand mic stands and quality speaker cables. Count on us when you need specialty tape items and sound advice.

A Little Code Won’t Kill You!

I’ve been actively involved in web development for more than ten years now, and that’s where I spend most of my day.  Having had lots of success with getting our web sites found by Google and other search engines, I am regularly asked about to get better search results for web sites by both our customers and suppliers.  I try to help when I can.

For years, I have used a number of log analysis programs to help me see how our many web sites were performing.  A web log (we’re not talking about “blogs” here) is a record of all the traffic that comes to your web sites, how it gets there, and what the visitor does while he or she is at your site.  It’s fascinating information.Until recently, being able to analyze web logs has required using expensive and complicated software and has called for someone with a pretty high skill level. Not anymore!

Google Analytics has simplified the process, made it intuitive for someone with just a little web site building skill and, best of all, it’s free.

It does, however, require that you have a little experience with managing web pages at the code level.  If this is an area you are unfamiliar (or uncomfortable) with, Google Analytics really makes it worth your while to do a little work on the code level.  The returns for your efforts are incredibly valuable.

Most web users may not realize that if you open a web page in your browser (I use Firefox) and look at the page source, you will see something like this (source code for hooptape.com):

<html>
<head>
<title>hoop tape for hula hoops</title>

<style type="text/css">
<!--
.style1 {
	font-size: x-large;
	font-weight: bold;
	color: #FF0066;
Th
.style2 {font-size: x-large; font-weight: bold; color: #FF0066; font-style: italic; }

This underlying code tells your web browser how to present the information you are seeking in a format that makes sense to you rather than the information that actually resides on a web server.

By adding a few simple lines of web code that Google Analytics will provide (a simple cut-and-paste) process, you can make use of a service that will allow you to see things like  what key word was used to find your site, when someone visited, what source they used to find you, how long they stayed, etc. etc.  Just knowing the keyword that led them to your site is incredibly powerful.

If you don’t manage your own web sites, ask your web master to add Google Analytics to some of your pages.  Make sure they give you  log in privileges.  

Happy analyzing!

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Enterainment 1 extension cords , OnStage Stand mic stands and quality speaker cables.

I Doubt If This Is Going To Solve The Energy Crisis

Duracell is getting lots of press for their promotional stunt of using a bunch of bicycle-powered generators to power the 2009 sign that will appear in Times Square on New Years Eve.

snomobile.jpg

While this may get Duracell lots of notice for their batteries, it has to be the most  inefficient method of  generating electricity ever invented.

In order to light the four numbers in the 2009 sign for 10-15 minutes, visitors to Duracell’s Power Lodge in Times Square will have to pedal at least 230 hours to store enough battery power for this stunt.

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Even at the minimum wage, that puts the cost of producing this power at over $1500.00 ($100.00 per minute), and that doesn’t include the cost of the custom “snowbikes”, the batteries (not Duracell) that will store power, and the cost of operating the Power Lodge for the month leading up to New Year’s Eve.

Before you invest in Duracell’s idea of how to generate green power, you probably ought to take a look at this video .

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Enterainment 1 extension cords , OnStage Stand mic stands and quality speaker cables.

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