Lately, it seems that the day before a holiday has become a de-facto holiday. That’s not exactly the way I would recommend digging out of the worst recession in 75 years.
Our UPS pickup driver just dropped by to let us know that UPS had decided to make no deliveries on Dec. 31 and that he had been ordered to take the day off. We have been shipping UPS this fall for the first time in several years, and, all in all, it has been a good experience.
Discovering that they would not be serving their customers (namely, us) on a day when we will be open and serving our customers (you) really caught us off guard.
It is difficult to see how a company whose third quarter 2009 revenues were down almost $2 billion can really afford to take off a holiday that no one else takes off. When your average daily package volume, your operating profit and your earnings per share are all down significantly from 2008 levels, the logic of this decision escapes me and will probably escape the logic of the stock market as well.
We spend much of our time making sure that we partner with businesses who have our customers’ best interests in mind. UPS’s unwillingness to deliver to our customers, many of whom will be involved in producing New Year’s Eve events, on what should be a regular work day makes our job a lot more difficult.
I’m glad we kept our FedEx account open. We’ll be happy to ship your order for Dec. 31 delivery even if UPS isn’t.
GoodBuyGuys.com is your online source for Permacel gaffers tape,Duracell Procell batteries, Nashua duct tape, Bay State wire ties, Hosa and Entertainment One extension cords and OnStage Stand mic stands. Meeting customer needs will always be job 1!
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