A troubling new pricing trend is developing in online pricing and it’s making things more difficult if you are looking for a deal. Pressure from manufacturers to control the price that online merchants charge for certain items mean that more…
Category: customer service
Who’s The Winner Here? Probably Not You
Jeff
Posted in customer service, good business ideas, Other News, Pro lighting, Pro Sound
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This week’s announcement that the US Justice Dept. would allow the merger of Live Nation and Ticketmaster is a game changer for the entertainment industry. If you’ve attended a major concert or other arena event recently, you realize that you…
Might Be Time For A Password Change
If the password for your bank account is 123456, you’re in good company. Apparently the need for difficult to guess (read, difficult to hack) passwords is lost on millions of internet users. As more and more financial and other sensitive…
Just Call Us At 1-800-We’ve-Got-No-Phone
I doubt if I’m the only one that finds irony in Google’s latest customer service problem. They’re selling phones, but apparently they don’t have any of their own. The new Nexus One cell phone was released earlier this month, but…
How We Treat Our Best Customers
I rarely go to the grocery store during the week, but I was out of the office this morning and stopped by to pick up something for lunch. I grabbed a couple of items and jumped in the express line. …
Think Twitter Doesn’t Matter? Dell Knows Better!
Dell’s recent failure to deliver Christmas computers before the big day has proven the power of Twitter in a big way. Tweets about products and delivery times have caught the attention of no less than the New York Times. Every…
When Is A Holiday Not A Holiday
Lately, it seems that the day before a holiday has become a de-facto holiday. That’s not exactly the way I would recommend digging out of the worst recession in 75 years. Our UPS pickup driver just dropped by to let…
Hey AT&T. What Part of “Unlimited” Don’t You Understand?
One of the best parts of my day is the time I spend reading the New York Times. It seems to be one of the few daily papers that is holding its own, at least when it comes to generating…
‘Tis The Season To Be ……….. Scammed!
Even though our national economic woes continue to depress holiday retail sales, online sales are expected to grow 8% this year. That’s great news if you, like we, count on internet sales to sustain and grow your business. Still, there…
Droid No IPhone Killer. Prefers To Kill One App At A Time
Lots has been written about whether the new Motorola/Verizon Droid cell phone will be an IPhone killer. I’ve used both and think I can see the future. No question, the IPhone is easier to use and has an elegant feel…
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