I have been trying to order some toner cartridges online for about twenty minutes. I am ordering from a company I like, one with good prices and service. If I had not already had a positive experience with them, I…
Category: customer service
The End Of “Reseller” Pricing
A daily stop on my internet browsing journey is Seth Godin’s blog. He teaches simple life lessons from a business person’s point of view and he really speaks my language. I recommend him highly. Today Seth’s posting deals with how…
A Tip Of The Hat To Duracell
Duracell, in cooperation with the Firehouse Subs restaurant chain have a national Fire Safety month promotion that will reward customers who buy a $5 medallion at the restaurant with a free Duracell 9 volt battery. October is national fire safety…
The Extension Cord As An Art Object
I am on the mailing list for a web site called Bestmade.com and enjoy getting their weekly updates. It is run by an artist and product designer named Peter Buchanan-Smith, who has taken practical, but interesting objects, and turned them…
The Tower of Babel
One of my favorite Bible stories is The Tower of Babel, where God comes down to the people of Babylon who have built a great tower and causes them to no longer be able to understand what they are saying…
It’s Getting Tougher to Find the Deals
A troubling new pricing trend is developing in online pricing and it’s making things more difficult if you are looking for a deal. Pressure from manufacturers to control the price that online merchants charge for certain items mean that more and…
Is the Customer Always Right?
I try to spend a few minutes each day reading up on ideas related to sound business practices. There is an unending source of good (and sometimes not so good) ideas for business management available. One of the ideas that…
Is The Customer Always Right?
I try to spend a few minutes each day reading up on ideas related to sound business practices. There is an unending source of good (and sometimes not so good) ideas for business management available. One of the ideas that…
Answer the phone, would ya!
It’s hard to imagine a more important customer service function than answering the phone. I have been trying to contact a couple of our suppliers(companies that we send thousands of dollars to on a regular basis) and I can’t get anyone to…
They Don’t Call Them “Swipe” Fees For Nothing
The current congressional debate over the banking regulations that determine the fees that banks can charge merchants for debit card transactions will have an impact on everything you buy, whether you use a debit card or not. Many consumers are…
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