When you have a domain like buyextensioncord.com and it includes a toll free telephone number, you get a lot of questions. Taking the time to research customer queries has been a great way to grow our business. Today, we got…
Author: Jeff
Customer Service From The Top
There’s an interesting feature on NPR these days, about once a week, called “This I Believe”. It’s a modern take on a broadcast feature from the 1950’s started by Edward R. Murrow. This weeks essay features Craig Newmark, the founder…
At The Bottom of The Food Chain
I always enjoy seeing synergy between our customers, even when they might not know that they all have a common relationship with us. When you sell an item everybody uses over and over (we call it “being at the bottom…
Can Something Be “Smart” If It Doesn’t Exist
If you check by here periodically, you know that I have written several times about the proposed change in wireless mic frequency allocation and how it might impact the pro sound industry. The plot thickens. On the positive side, US…
Should We Sell Wireless Mics
A lot of my time is spent in evaluating new products and deciding how they might meet our customers needs. We have always focused on expendables, but lately we have added some other products because they seemed like a logical…
The Rise and Fall of Tax Breaks
I’ve lived in North Carolina my entire life and have been in some aspect of the entertainment business since the mid 1970’s. North Carolina is a healthy business environment and I have been at this long enough to have survived…
Maybe We Should Sell Car Batteries
You don’t usually think of car batteries as expendables, but it looks like that is changing. An interesting article in this weeks Wall Street Journal talks about how the demands of today’s electronic-laden cars are taking a real toll on…
The Best Thing About Daylight Savings Time
Daylight savings time began yesterday, and the best part of an extra hour of daylight is the chance to get into the garden after work. Yesterday was a beautiful early spring day and the extra hour was put to good…
Time To Change That Smoke Detector Battery
Daylight savings time starts this weekend. The clock is being set forward three weeks earlier this year and some confusion is probably in order. One thing you don’t want to be confused about is the need to change your smoke…
Apply Before Wetting!
We’ve had a satisfaction guaranteed warranty for everything we sell since the day we opened. Its unusual for someone to have a problem, but we are always happy to stand behind the guarantee, no matter why the customer is unsatisfied.…
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