This blog seems to continually find its way back customer service issues, and I guess that it really is a passion of mine. Unfortunately, most of my postings address negative customer service issues, but I really enjoy having such a positive experience that it demands to be acknowledged.
I recently had to return my daughter’s digital camera, an Olympus FE230, for service. She has become quite a good photographer and was concerned that her camera suddenly seemed to only take”out of focus” photos.
She located Olympus’s online site for customer service and repairs and we shipped the camera off to an Olympus service center. I’ve been through this sort of thing before, and I was prepared for the usual fist fight-slow or no service, warranty claim denied, six week wait, etc.
I shipped the camera on Monday. Today is Thursday and she has the camera back in her hands. That’s right! In less than 72 the camera had gotten to the service center, been repaired, and returned to us. They had even made sure that the memory card she mistakenly left in the camera was returned.
In an age when consumer electronics have become disposable items, its great to find a company that stands behind its products and understands how to build customer loyalty.
I’m guessing that there will be something from Olympus under our Christmas tree.
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