Sometime back, I speculated that perhaps we were approaching the point where the sound man would no longer be necessary. I was only half kidding-pointing out that quickly developing digital technology would let the sound system compare what it was…
Year: 2009
Intelligently Searching For Intelligent Search
I subscribe to a news alert service provided by Forbes Magazine and find that about once a day I will click on a link to one of their business-oriented stories. They are useful and well written. This morning they sent…
A Renaissance In Customer Service?
At dinner last night my wife commented on a very positive lunch experience she had had at a local sandwich shop. She was taken with how gracious the clerk was and how hard this employee worked to make a good…
Our Little Town
When we take a phone order, quite often the first question we get is”where are you guys located?.” Usually, that’s because the customer wants some idea of how quickly they can receive their order. We are proud to tell them…
I Don’t Play Cello But I Could Have Done This
One of the highlights of this week’s inauguration ceremony was the performance of a John Williams piece by a well known classical quartet made up of Yo-Yo Ma (cello), Itzhak Perlman (violin), Gabriela Montero (piano) and Anthony McGill (clarinet). It…
Circuit City Closing Leads To Customer “Short Circuit”
It’s a long standing business business practice that the “seller sets the terms“. While its true that you can bargain with a vendor if you think they will sell at a lower price, in the end, if you are not…
Maybe They Should Rename it “You Learn”
An article in last Sunday’s New York Times made me aware of a new web surfing habit I have developed without even thinking about it. The basis for the Times article was how web users, particularly young peope, were using…
Wonder If They Gave Him A Gold Nose Ring?
I wrote a piece sometime back regarding where new concert sound techs were going to come from. The pro sound industry continues to “gray” and pursuing jobs in concert production attracts fewer and fewer young people interested in this career.…
What’s In A Name
My last several blog posts have centered on issues related to search engine optimization, and the more I read about this important area of web development, the more I come to realize that not nearly enough time is spent on…
Is The Customer Always Right?
I try to spend a few minutes each day reading up on ideas related to sound business practices. There is an unending source of good (and sometimes not so good) ideas for business management available. One of the ideas that…
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