Archive for the ‘Other News’ Category

Why The Arts Won’t Be Exempt

Monday, November 10th, 2008

spokesguyIf you think that those who work in the arts field or in businesses that provide support for the arts will be exempt from the economic downturn?  Think again!

I recently came across this article in the The Daily Tar Heel, the newspaper of my alma mater, UNC Chapel Hill. The article quotes Emil Kang, UNC’s Executive Director for the Arts.  UNC arts programs have been valued customers of ours for many years.

Here’s what Mr. Kang had to say:

If you talk to anyone who manages a budget they’ll tell you that they’re worried.  The arts sector, like most sectors that are not financial markets, are always lagging behind. I’m included; we’re worried.”

“We are at the mercy of people’s disposable income. Unfortunately the arts are about six months behind,” he said. “I think we are going to see a lot of worse news over the next couple of years.”

Those arts organizations that count on private donations and government appropriated funds for their core support are already planning fewer shows for upcoming seasons.  Donations from patrons and foundations are falling off and their return will trail the recovery of the economy as a whole.

Most arts funding not directly related to ticket sales is usually appropriated a least a year in advance, giving a false sense that the arts are not facing the same sort of downturn as General Motors and DHL.

Recent closing of Broadway hits like Hairspray and Legally Blonde reflect the current softness in ticket sales, sales that come almost exclusively from people’s discretionary income. Poor  sales for this year’s touring productions of shows like The Radio City Christmas Spectacular and Backyardigans will slowly and surely filter down to those who are employed in the arts and to the businesses that count on the arts for much of their sales.

If you make your living in the arts or derive a significant portion of your income from arts organizations, get ready.  Rough seas are on the horizon.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Enterainment 1 extension cords  & OnStage Stand mic stands . We are a proud supporter of the arts community in Chatham County, NC.


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Hard To Feel Too Bad About This Downsizing

Thursday, October 30th, 2008

spokesguy American Express announced today of their intention to reduce their work force by 10%, shedding 7000 jobs over the next year.  It’s rarely good to hear about job cuts, and the current downturn in our economy is impacting everybody.

Still, a company as unresponsive and unconcerned about their merchant members as Amex probably needs to trim way back. After all, their 2007 profits were only $3.7 billion!

Maybe those whose jobs survive will show a little more interest in providing good customer service.

You may not be aware that when you place an order at goodbuyguys.com and pay with your American Express card, Amex takes almost 3% of the transaction off the top before they pay the merchant you made the purchase from.  This is a fee they earn in addition to any interest you may pay in carrying a balance from month to month.

While the merchant does get fairly quick payment (4-5 days), the impact of losing a 3% fee has a serious effect on what you pay.  It has to be reflected in the price.

If you have a rewards card that gives you a cash rebate, that rebate comes from the merchant, not from Amex.  Again, if the credit card company is going to give you money back, the merchant you made  your purchase from must factor that rebate into the price of what you purchase.

In exchange for these fees (American Express merchant fees are higher than both Mastercard and Visa) AMEX consistently makes things as complicated as they possibly can for the merchant, making their fee structure almost impossible to interpret.

If you challenge a charge on your card (even if it is valid) AMEX can charge the merchant as much as $20.00 in something called a “chargeback” fee for the merchant to prove the charge is valid, even if they have done nothing wrong.

American Express’s new initiative to cut employee jobs is intended to save the company $1.8 billion dollars in costs in 2009.

Think any of that savings will be passed on to the merchants that keep the company alive?  Don’t count on it!

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Enterainment 1 extension cords , OnStage Stand mic stands and quality speaker cables.

Customer Service At Lightning Speed

Thursday, October 16th, 2008

mike2 This blog seems to continually find its way back customer service issues, and I guess that it really is a passion of mine.  Unfortunately, most of my postings address negative customer service issues, but I really enjoy having such a positive experience that it demands to be acknowledged.

I recently had to return my daughter’s digital camera, an Olympus FE230, for service.  She has  become quite a good photographer and was concerned that her camera suddenly seemed to only take”out of focus” photos.

She located Olympus’s online site for customer service and repairs and we shipped the camera off to an Olympus service center.  I’ve been through this sort of thing before, and I was prepared for the usual fist fight-slow or no service, warranty claim denied, six week wait, etc.

I shipped the camera on Monday.  Today is Thursday and she has the camera back in her hands.  That’s right!  In less than 72  the camera had gotten to the service center, been repaired, and returned to us.  They had even made sure that the memory card she mistakenly left in the camera was returned.

In an age when consumer electronics have become disposable items, its great to find a company that stands behind its products and understands how to build customer loyalty.

I’m guessing that there will be something from Olympus under our Christmas tree.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Enterainment 1 extension cords , OnStage Stand mic stands and quality speaker cablesNeed customer service?  Ask for Jeff Harrison by name! (that’s me)

Great Documetaries At Your Fingertips

Friday, July 18th, 2008

buyspeakercable.com spokesperson I watch way too much video on the internet.  Between catching up on The Daily Show reruns and watching my daughters short films on Facebook, it seems like I’ve got something streaming all the time.

A new site which hosts documentary films is making this web video addiction a lot more of a problem.

The site is SnagFilms.com, which hosts hundreds of documentaries and does it in a way that allows you to embed them in a blog, attach them to an email, or use them as content in your own web site.  The site is free, and you are only shown a few very short advertisments during the film.

SnagFilms is free and you are only shown a few short ads during the screening of the film.  You can even view it a full screen mode.

This is a great way for a documentary maker to get lots of exposure and even make a little money, since you can buy a DVD of the film right from the site.

I just finished watching a film about life in the New York City Fire Department called “Brotherhood”.  Here’s a link: 

 

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords , OnStage Stand mic stands and quality speaker cables. Lots of supplies for film makers.

No Wonder The Soundman’s Asleep Under The Console!

Thursday, July 17th, 2008

mike2 I try to blog at least once a week about some new innovation or clever device in the pro sound industry.  I spent 30 plus years as a “knob twister” and I try to keep up with new ideas.

Leave it to the British to bring us a decidely “low tech” solution to handling sound mixing for those interminable 8 hour corporate meetings or all night rehearsals.

Its the Canford Wine Rack, a 3 space rack mount module, designed to store up to four bottles of wine in an audio rack.

rack_your_wine.jpg

Apparently this is not a joke (even though I first came across it on “boingboing“).  It appears that you can actually order it.

Obviously cooling might present a problem if you prefer a Chardonnay or Reisling, but we are going to get to work right away on a nitrogen chilling system.

Check back here for updates.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords , OnStage Stand mic stands and quality speaker cables.

Livenation-Would Someone Check Their Pulse!

Tuesday, July 8th, 2008

spokesguy Livenation, the king-of-entertainment wannabe, is setting the record for reinventing themselves.

This ill advised attempt at vertical integration in the concert and entertainment business is getting ready to fail yet again.

The idea of owning every component of  an entertainment venture from the performer to the venue was a bad one from the start.  Livenation continues to prove how bad an idea it was every single day.

Their stock (LVY) has lost 40% since the beginning of the year and is down a whopping 200% over the last 12 months.  Their sale of controlling interest in many of the theatres  they ruled to a British theatrical producer during the winter gave them a little breathing room, but their most recent spending spree on artists may be the final nail in their coffin.

It appears that the strategy of controlling venues and ticket distribution is now morphing into ownership of artists.  They are paying ridiculous sums to concert performers in exchange for their future earnings in performance, recording and merchandising and the stock market continues to vote with investors’ dollars.  The vote is a resounding “NO”.

Today’s announcement regards Nickelback, a band that’s been over for longer than they were popular.  Livenation has made a deal for somewhere between $50 million and $70 million for these Canadian has beens, and  the stock is now flirting wtih its 52 week low.

Add this deal to those for Madonna ($120 million), Jay-Z ($150 million), U2($120 million), and its obvious that Livenation won’t be alive much longer.

Even still relevant acts like U2 and Jay-Z (hasn’t he retired a couple of times already?) can’t possibly generate enough revenue to make these deals pay off.

Every move that Livenation has made into the entertainment business has been bad for the consumer and for local venues.  We can only hope that their continued failures will lead us back to local control and booking of venues, fair pricing of tickets, and the chance for new entertainers to reach an audience.

Lets hope that this is the beginning of the end for this failed experiment.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords , OnStage Stand mic stands and other quality concert production supplies.

Maybe Digital TV Is A Good Idea Afterall

Friday, March 28th, 2008

spokesguy I must admit that I have been a skeptic about digital television. From the beginning, this looked like a bandwidth grab by the telcom industry, engineered by the FCC, and insuring that the rich got richer. Between the reallocation of broadcast frequencies and the making obsolete millions of televisons, it was hard to see how this was in the interest of the American people.

I have to admit, I am beginning to come around. It is easy to acknowledge that the quality of digital broadcasts in high definition is pretty amazing. I find myself watching things on TV that I would have never considered before. Still, as great as this is, the price point for having a high definition TV is still really steep. Lots of American viewers may never get much from this aspect of broadcasting going digital.

Two other things really have changed my mind.

The willingness of the federal government to underwrite the cost of providing two digital converters to every home that requests them means that you don’t have to abandon your television set if you are not ready. I admit that this will be complicated for some folks and there is sure to be an outcry next February 17 when millions of viewers who have not kept track of impending changes in broadcasting will be surprised to discover that there televisions no longer work. Its hard to predict how this may shake out. Those who understand and implement these converter boxes will receive lots more programming options than they have now.

My real willingness to embrace this change is the unbelievable increase in the amount of available content when you receive your broadcast televion digitally.

We live in a broadcast-rich area of the country, and by simply using a set of rabbit ears in my family room I am able to receive over 30 digital broadcasts.

Of particular interest is the wealth of programming now delivered by our local PBS affiliate, WUNC. Rather than just receiving a single broadcast channel, we now receive five different program streams from the same source. It is great to be able to get regular PBS programming, high definition programming, kids shows, archived tv programs and more. I still have satellite tv programming, but spend more and more time watching free digital broadcasts.

Every local channel now broadcasts in digital, providing multiple programs including always available weather, news and special programming in addition to their regular shows.

Reluctantly, I have to admit that this is a change for the better.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords , OnStage Stand mic stands and “value added” customer service.

These Guys Really Get It

Thursday, March 20th, 2008

mike2 One of the unexpected benefits of running a web based business is the ability to find out a lot about your customers in a hurry. Most of our customers have web sites and we always take a look at how they present their businesses on the web as part of processing their orders.

A large number of our customers are entertainment production and audiovisual presentation companies. I rarely see anything of real interest at these sites and I remain surprised that industries with such a high level of technical knowledge miss the opportunity to put their best foot forward.

These sites are usually “black box” pictures-pictures of the equipment the company owns- and lists of technical specifications that may impress their competition but rarely mean anything to a potential customer.

That brings me to the point of this posting. When we were in the “hands on” sound and lighting business one of our good friends and competitors was Carey Sound in Greensboro, NC. I have been friends with the company owner, Ken Carey, for over 25 years and he generously sub-contracted shows to us more than once. I guess the term “competitor” doesn’t really fit here.

The web site he has put together for his company is breathtaking in its depth and quality. Any production company seeking to create a real presence on the web would be hard pressed to put together anything better than what Ken has created.

The type of information he so carefully presents is a lesson in how to use the web to gain new customers and hang onto the ones you already have. His “how to” videos are great information and a powerful sales tool. No doubt, they have deflected lots of last minute panic calls from his rental customers.

Ken’s extensive News section is well laid out and makes for lots of good reading if you are in the sound business.

Carey’s Rental section answers lots of the questions that a potential rental customer might have in a good humored and honest manner that lets the renter know exactly what to expect.

The photography is beautiful (lots of smiling faces), the layout is logical and easy to navigate, and details regarding the services and equipment Carey offers are presented with the clients point of view considered on every page.

I’ve spent a well over an hour browsing this site in the last week, and still have not seen it all.

If you are ready to move your company’s web presence into the big leagues, don’t miss this site.

p.s. Congrats to Carey Sound on their new building and their 30 year anniversary.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords , OnStage Stand mic stands and “value added” customer service.

School’s Not Out Forever After All!

Tuesday, January 22nd, 2008

Tex Talks My first job in the entertainment industry was as a stagehand, helping produce concerts at UNC, my alma mater. I was hooked after my first show.

One of my earliest experiences was working on an Alice Cooper show. Building a gallows, and then watching one of the best known rock stars of the day (remember “School’s Out “) “hang” himself was pretty heady stuff for an 18 year old in 1970.

Who would have thought that 37 years later Cooper would have become a dedicated Christian and a key player making a real difference in the lives of troubled teenagers. Cooper and Chuck Savale have begun the Solid Rock Foundation, a not-for-profit Christian-based sactuary for kids in Phoenix, AZ.

As part of the process for raising over $7 millions dollors for the Foundation, Cooper is involved in producing concerts as as a fund rasing effort. In addition to supporting their capital campaign, the concerts provide an opportunity to teach real world job skills to kids who might well go on to work in the entertainment industry.

I have written before about the lack of interest among young people in pursuing career opportunites in concert production. It is an industry that is graying quickly and it’s good to see such noble efforts to create a new source for technicians.

This effort has garnered lots of support from major equipment manufacturers and local Arizona venues. They will help equip the Foundation’s center to be built on donated land at Grand Canyon University in Phoenix.

If you’re interested in learning more about the Solid Rock Foundation, click here.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords , OnStage Stand mic stands and “value added” customer service.

Looking For “Value Added”

Monday, January 14th, 2008

Tex Talks When your business is primarily distribution of products, it can be difficult to add easily perceived value to what you sell. I grew up in the printing business where a publisher was able to apply ink to paper and create something of much greater value than either of the two raw materials. In the case of our family business, it was greeting cards-adding a clever idea and high quality art is what added real value to ink on paper.

When the basis of your business model is taking items out of a large box and putting them into a series of smaller boxes, it is a real challenge to add additional worth that the customer will value.

We’re always on the lookout for how others do it.

A recent online purchase of a pair of shoes for my daughter led me to a pretty incredible experience with an online retailer called “Zappos“. Their motto: “We are a service company that happens to sell.”

It is hard to imagine a product more challenging for online sales than shoes. Not only does every manufacturer have a different idea of what a size 7 is (or any other size for that matter) but the selection of shoes is incredibly subjective. Not only do you care what the shoe looks like on the page, you also care about what it looks like on your foot.

Zappos not only offers “free” overnight shipping (obviously built into the price) but, if you are unhappy with your selection, they offer free return shipping as well. Full refund with no questions asked if you choose to return the shoes.

My daughter wanted something different than the Christmas present I gave her-no surprise there. She was able to pick out a new choice and have them the next day, and I was able to return the original purchase with no hassle at Zappo’s expense.

Obviously, if too many customers were unhappy, Zappos’ free return service would not work. It’s essential that they achieve customer satisfaction the first time around on most purchases. With the overall commitment to service they showed us, my guess is that the percentage of returns is not too high.

Regardless, we’ll shop at Zappos again.

Got a good “value added” idea ? Share it with us.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Electratrac and Coast Wire extension cords , OnStage Stand mic stands and “value added” customer service.