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Category Archives: customer service
When Is A Holiday Not A Holiday
Lately, it seems that the day before a holiday has become a de-facto holiday. That’s not exactly the way I would recommend digging out of the worst recession in 75 years. Our UPS pickup driver just dropped by to let … Continue reading
Posted in Other News, customer service, good business ideas
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Hey AT&T. What Part of “Unlimited” Don’t You Understand?
One of the best parts of my day is the time I spend reading the New York Times. It seems to be one of the few daily papers that is holding its own, at least when it comes to generating … Continue reading
Posted in Other News, customer service, good business ideas
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‘Tis The Season To Be ……….. Scammed!
Even though our national economic woes continue to depress holiday retail sales, online sales are expected to grow 8% this year. That’s great news if you, like we, count on internet sales to sustain and grow your business. Still, there … Continue reading
Droid No IPhone Killer. Prefers To Kill One App At A Time
Lots has been written about whether the new Motorola/Verizon Droid cell phone will be an IPhone killer. I’ve used both and think I can see the future. No question, the IPhone is easier to use and has an elegant feel … Continue reading
A Seasonal Reminder From Google Alerts
I use the Google Alerts notification system in order to track information about our customers, products and vendors. It’s a great time saver and turns up a lot of unexpected information. One of my alerts is set to the search … Continue reading
Posted in Pro lighting, customer service, extension cords
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Can You Hear Me Now?
When I called AT&T this morning to inquire why my IPhone wasn’t working, I didn’t really expect it would become a big deal. After 10 minutes on hold, the customer service rep I finally spoke with informed me that my … Continue reading
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When A Mailbox Full of Spam Is Worth The Irritation
I’ve been doing business on the internet for almost 15 years and have my email address on hundreds of web pages. Needless to say, I get a lot of pointless email. Still, the thousands upon thousands of spam messages I … Continue reading
How Do You Get To Carnegie Hall? Join the Stagehands Union
I spent a number of years working as a union stagehand, rising to the position of vice-president of my local and enjoying a steady income while seeing lots of great shows. I gave this sort of work up several years … Continue reading
Put Some Power In Your Clicks
Google news alerts served up this article today about a new Duracell program to distribute flashlights and batteries to fire departments. Duracell’s “Hours of Power” program will make donations to fire departments in New York, Chicago, Knoxville Tenn., Springfield Mo. … Continue reading
A Job That Comes With A Target On Your Back
As part of their plan to roll out a retail store initiative, Microsoft is hiring away Apple Store employees to run the new Microsoft Stores. These ever loyal Apple employees are apparently jumping at the chance to make a little … Continue reading