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Category Archives: customer service
Might Be Time For A Password Change
If the password for your bank account is 123456, you’re in good company. Apparently the need for difficult to guess (read, difficult to hack) passwords is lost on millions of internet users. As more and more financial and other sensitive … Continue reading
Just Call Us At 1-800-We’ve-Got-No-Phone
I doubt if I’m the only one that finds irony in Google’s latest customer service problem. They’re selling phones, but apparently they don’t have any of their own. The new Nexus One cell phone was released earlier this month, but … Continue reading
How We Treat Our Best Customers
I rarely go to the grocery store during the week, but I was out of the office this morning and stopped by to pick up something for lunch. I grabbed a couple of items and jumped in the express line. … Continue reading
Posted in Other News, customer service, good business ideas
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Think Twitter Doesn’t Matter? Dell Knows Better!
Dell’s recent failure to deliver Christmas computers before the big day has proven the power of Twitter in a big way. Tweets about products and delivery times have caught the attention of no less than the New York Times. Every … Continue reading
When Is A Holiday Not A Holiday
Lately, it seems that the day before a holiday has become a de-facto holiday. That’s not exactly the way I would recommend digging out of the worst recession in 75 years. Our UPS pickup driver just dropped by to let … Continue reading
Posted in Other News, customer service, good business ideas
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Hey AT&T. What Part of “Unlimited” Don’t You Understand?
One of the best parts of my day is the time I spend reading the New York Times. It seems to be one of the few daily papers that is holding its own, at least when it comes to generating … Continue reading
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‘Tis The Season To Be ……….. Scammed!
Even though our national economic woes continue to depress holiday retail sales, online sales are expected to grow 8% this year. That’s great news if you, like we, count on internet sales to sustain and grow your business. Still, there … Continue reading
Droid No IPhone Killer. Prefers To Kill One App At A Time
Lots has been written about whether the new Motorola/Verizon Droid cell phone will be an IPhone killer. I’ve used both and think I can see the future. No question, the IPhone is easier to use and has an elegant feel … Continue reading
A Seasonal Reminder From Google Alerts
I use the Google Alerts notification system in order to track information about our customers, products and vendors. It’s a great time saver and turns up a lot of unexpected information. One of my alerts is set to the search … Continue reading
Posted in Pro lighting, customer service, extension cords
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Can You Hear Me Now?
When I called AT&T this morning to inquire why my IPhone wasn’t working, I didn’t really expect it would become a big deal. After 10 minutes on hold, the customer service rep I finally spoke with informed me that my … Continue reading
Posted in customer service, good business ideas
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