Category Archives: customer service

A Tip Of The Hat To Duracell

Posted on October 14, 2011 by Jeff

Duracell, in cooperation with the Firehouse Subs restaurant chain have a national Fire Safety month promotion that will reward customers who buy a $5  medallion at the restaurant with a free Duracell 9 volt battery. October is national fire safety … Continue reading →

Posted in batteries, branding, customer service, good business ideas | Tagged , , , | Leave a comment

The Extension Cord As An Art Object

Posted on September 28, 2011 by Jeff

I am on the mailing list for a web site called Bestmade.com and enjoy getting their weekly updates.  It is run by an artist and product designer named Peter Buchanan-Smith, who has taken practical, but interesting objects, and turned them … Continue reading →

Posted in customer service, extension cords, good business ideas | Leave a comment

The Tower of Babel

Posted on August 28, 2011 by Jeff

One of my favorite Bible stories is The Tower of Babel, where God comes down to the people of Babylon who have built a great tower and causes them to no longer be able to understand what they are saying … Continue reading →

Posted in customer service | Leave a comment

It’s Getting Tougher to Find the Deals

Posted on August 23, 2011 by Jeff

A troubling new pricing trend is developing in online pricing and it’s making things more difficult if you are looking for a deal. Pressure from manufacturers to control the price that online merchants charge for certain items mean that more and … Continue reading →

Posted in customer service, good business ideas | Leave a comment

Is the Customer Always Right?

Posted on August 23, 2011 by Jeff

I try to spend a few minutes each day reading up on ideas related to sound business practices. There is an unending source of good (and sometimes not so good) ideas for business management available. One of the ideas that … Continue reading →

Posted in customer service | Comments Off

Is The Customer Always Right?

Posted on August 13, 2011 by Jeff

I try to spend a few minutes each day reading up on ideas related to sound business practices. There is an unending source of good (and sometimes not so good) ideas for business management available. One of the ideas that … Continue reading →

Posted in customer service | Comments Off

Answer the phone, would ya!

Posted on August 9, 2011 by Jeff

It’s hard to imagine a more important customer service function than answering the phone. I have been trying to contact a couple of our suppliers(companies that we send thousands of dollars to on a regular basis) and I can’t get anyone to … Continue reading →

Posted in customer service | Leave a comment

They Don’t Call Them “Swipe” Fees For Nothing

Posted on June 9, 2011 by Jeff

The current congressional debate over the banking regulations that determine the fees that banks can charge merchants for debit card transactions will have an impact on everything you buy, whether you use a debit card or not. Many consumers are … Continue reading →

Posted in customer service, good business ideas | Tagged , , | Leave a comment

I Don’t Care When You’re “Closed”. I Only Care When You Are Open

Posted on May 25, 2011 by Jeff

I wonder who was the person who came up with that ubiquitous sign you see on almost every business’s door, the one with the orange block letters on the black background that says I know you’re closed.  I can tell … Continue reading →

Posted in customer service, good business ideas | Tagged , | Leave a comment

Can “Less” Mean More? Maybe This Time

Posted on May 13, 2011 by Jeff

Someone from our shipping department handed me a roll of glow tape yesterday and said it was mislabeled.  The box said 1 inch by 10 yards (our standard size) but the roll was obviously smaller in diameter (shorter) and weighed … Continue reading →

Posted in customer service, good business ideas | Tagged , , , | Leave a comment