Category Archives: customer service

Google Personalized Search-My 2 Cents Worth

Our company has done well over the last ten years by building web sites and pages that adhered closely to Google’s guidelines for creating quality content.  We have worked hard to generate content that prospective users and purchasers of our … Continue reading

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Question: Who’s Your Daddy? Answer: Not GoDaddy

Online host and domain registrar Godaddy.com is staring down the barrel of a gun, held collectively by its customers who are unhappy with the internet giant’s waffling response to the pending “Stop Online Piracy Act” now moving through Congress. Godaddy … Continue reading

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Tis The Season To Be Careful

Every holiday season seems to bring a tragic story of a young child who choked on the battery contained in a new Christmas toy.  A few simple precautions can make this story a tale from the past. Particularly dangerous are … Continue reading

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Battery Recycling Finally Lands In The Right Laps

The Wall Street Journal’s online publication, Market Watch, reports that the  presidents of the five major alkaline battery manufacturers in the United States met last week in an attempt to move forward a major initiative on consumer battery recycling. This … Continue reading

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‘Tis The Season To Be Wary

I’m listening to a Wall Street Journal podcast about counterfeit merchandise, and am reminded that Christmas is high season for the sale of counterfeit batteries. Importers and unscrupulous retailers can dramatically boost their bottom line by taking a low quality … Continue reading

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Customer Service – It’s Not About “Nice” Anymore

Lately, it seems that we are having to spend just about as much time managing relationships with our suppliers as we spend with our customers.  It shouldn’t be that way, but you do what you have to do. One of … Continue reading

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Hey Google, How Hard Can This Be?

I’m a big fan of email (as opposed to phone calls or online chat) and have been a loyal user since 1985.  I understand that lots of online communications is moving to platforms like facebook, but i like the ability … Continue reading

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‘Tis the Season…to be Scammed!

Even though our national economic woes continue to depress holiday retail sales, online sales are expected to grow this year.  That’s great news if you, like we, count on internet sales to sustain and grow your business. Still, there is … Continue reading

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It’s Just Like Slamming The Door In Your Customer’s Face

I have been trying to order some toner cartridges online for about twenty minutes.  I am ordering from a company I like, one with good prices and service.  If  I had not already had a positive experience with them, I … Continue reading

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The End Of “Reseller” Pricing

A daily stop on my internet browsing journey is Seth Godin’s blog.  He teaches simple life lessons  from a business person’s point of view and he really speaks my language.  I recommend him highly. Today  Seth’s posting deals with how … Continue reading

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