Category Archives: customer service
Hey Godaddy! You’re Driving Us Crazy
Over the years I have registered a lot of domain names. We got into web development about 15 years ago and now there are about 300 url’s on our domain farm. Some good. Some not so good. I recently went … Continue reading
Hey Steve! Here’s A Roll of Black On Us
Apple has been taking a beating over problems with the antenna of the new iPhone, and it has been interesting to hear the reasons, the excuses, and the solutions regarding this problem. The most recent (and our favorite) way to … Continue reading
Is “Net Neutrality” An Idea Whose Time Has Passed?
This week’s decision by a federal appeals court that said that the Federal Communications Commission (FCC) has no power to regulate how large internet service providers manage networks has got me rethinking my opinion about net neutrality. Net neutrality is … Continue reading
The Tower Of Babble
One of my favorite Bible stories is The Tower of Babel, where God comes down to the people of Babylon who have built a great tower and causes them to no longer be able to understand what they are saying … Continue reading
The End of “Reseller” Pricing
A daily stop on my internet browsing journey is Seth Godin’s blog. He teaches simple life lessons from a business person’s point of view and he really speaks my language. I recommend him highly. Today Seth’s posting deals with how … Continue reading
Do We Really Need The Penny?
I’ve been working on this idea for a while, but I need a little help. It makes sense to me, but I can’t quite do the math. There’s lots of talk these days about getting rid of the penny. The … Continue reading
It’s Getting Tougher To Find The Deals
A troubling new pricing trend is developing in online pricing and it’s making things more difficult if you are looking for a deal. Pressure from manufacturers to control the price that online merchants charge for certain items mean that more … Continue reading
Who’s The Winner Here? Probably Not You
This week’s announcement that the US Justice Dept. would allow the merger of Live Nation and Ticketmaster is a game changer for the entertainment industry. If you’ve attended a major concert or other arena event recently, you realize that you … Continue reading
Might Be Time For A Password Change
If the password for your bank account is 123456, you’re in good company. Apparently the need for difficult to guess (read, difficult to hack) passwords is lost on millions of internet users. As more and more financial and other sensitive … Continue reading
Just Call Us At 1-800-We’ve-Got-No-Phone
I doubt if I’m the only one that finds irony in Google’s latest customer service problem. They’re selling phones, but apparently they don’t have any of their own. The new Nexus One cell phone was released earlier this month, but … Continue reading