Month: March 2014

Not Using Amazon Prime Yet? It’s Gonna Cost You

We’re big fans of Amazon Prime in our office and something from Amazon hits our dock every single day. We get our money’s worth (currently $79 annually) every month, and have probably saved well over $1000 in shipping costs over

Posted in customer service, good business ideas

Microsoft Gets It Wrong- Again!

I, for one, was not thrilled when Microsoft promoted from within, naming Satya Nadella as Steve Ballmer’s replacement in the CEO chair. If ever a company needed new eyes, it is Microsoft. Nadella has been at Microsoft for the last

Posted in bad business ideas, business communication

You’re My Customer and “You’re Fired”

One of the most annoying platitudes in all of business is “the customer is always right”. Who are you kidding? Any business that automatically stands on the side of the customer instead of their own employees is going to be

Posted in Uncategorized