GoodBuyGuys Blog

They say “write about what you know “.  Well, after years of dealing with telephone-based customer service in our business, I like to think this is something I know a little bit about.

My most recent foray into bad customer service started yesterday when I got an email from our web developer, indicating that there might have been some unauthorized activity in a developer account linked to our online catalog.  We live and die by the performance of goodbuyguys.com, so this was an issue that needed to be addressed immediately.

I contacted our credit card transaction gateway company, authorizenet.com , confident that the possibility that there might have been thousands of dollars in unauthorized transactions in a test account would grab their immediate attention.

Boy, was I wrong!

Instead, what I got was a rude customer service representative who refused to identify himself with a first and last name, refused to provide his phone number, and refused to refer me directly to a security specialist who might be able to address my concerns. Clearly, the fact that we had been a customer of their company for many years was of absolutely no interest to him.  Neither was there any interest on his part to the possibility that fraudulent activity was underway.

It is hard to know how we came to the point where customer service reps are instructed to not give callers (even customers) their names and contact numbers.  Do they really expect us to believe that their supervisors don’t have telephones or that we, as customers, can only request assistance through a web site?

Today our web developer is shopping for a new gateway.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Enterainment 1 extension cords , OnStage Stand mic stands and quality speaker cables.  Need customer service?  Ask for Jeff Harrison by name! (that’s me)

We know that Edward R. Murrow never filed a podcast, but if he had, this is what he would have used.

The Sony Retro Wireless USB  has a great classic mic look, but is designed to be used with a USB interface on your computer.  Not only is it designed to be used with a USB port, its wireless!

You can use this mic anywhere within a 10 foot radius of your computer without any cables to trip over.  It uses RFI technology and is designed to work with all current Windows and Mac operating systems.  Best of all no special drivers are needed for use with Windows computers.  It even has an on/off switch.

If your podcasting has advanced to the point where your computer’s onboard mic no longer gets the job done, or you just love the idea of “walking the walk while you talk the talk” then this mic is just what you need.

GoodBuyGuys.com is your online source for Shurtape gaffers tape, Duracell Procell batteries, MagLite flashlights, Nashua duct tape, Bay State wire ties, Enterainment 1 extension cords , OnStage Stand mic stands and quality speaker cables.  We’ve also got cables for “Wired” microphones!